Customer Ratings & Reviews

Fist visit guy was nice and helpful. Seemed like he cared. 2nd visit they were behind, started helping me then helped 2 other people while I waited on him, keeping in mind I had an appointment. Store was closing, people didn’t seem helpful and felt very rushed. Didn’t feel like I spent my money well buying this service.

This is worth getting for those of you who buy laptops TVs or any major electrical product that main require service in the future I highly recommend getting this anytime you purchase any item that may require service you'll be glad you did and we'll save you

My son had an issue with his laptop a couple months after I bought it & this purchase was perfect. I took his laptop into the store. The told me what the issue was & sent it off to get fixed. I got it back in the mail shortly after & it worked just fine

I decided a long time ago that I don't need to know HOW to work on my electronics; just hire a professional. Geek Squad is super convenient and they are always very knowledgeable. The Family Plan is the way to go to get more bang for the buck.

Went in with a problematic computer and the guys fixed right up for me

Geek Squad give me immediate attention every time I call upon them and never conclude until they are assured I am completely satisfied.

They help me out with my computer, did not work, when I first bought it, I appreciate the help.

Very good choice for a teenager. Has came in really handy although it takes about 3 weeks to get back

They immediately gave me a new computer when mine came with a virus inside of it.

ALWAYS ALWAYS ALWAYS BUY THE PROTECTION PLANS AT BEST BUY!!!!! ESPECIALLY the accidental damage plans! It is a no brainer to pay a few extra dollars and protect your investment against defects, drops, spills and just plain old bad luck!

This protection is good stuff for a gray price definitely worth it.

Always pleased with the Geek Squad. They never let me "go" down!!!

I had to bring my daughter's laptop in to get checked out because it kept shutting off on her. The guys at my store checked it out found out that it needed to be sent out to have the battery fixed. It was still under warranty and it saved me quite a bit of money.. well worth the extra warranty.

I always get a protection plan on technology because I actually had my TV (flat screen) start showing black spots during the warranty coverage and they gave me a brand new one because they couldn't fix it. Must have!

I refuse to buy computers or have computers I am responsible for maintained by any other place. Chesapeake Square Geek Squad is an AWESOME group of people. Life happens, pushing the wrong button happens, having critters run across the keyboard happens, the Chesapeake Square Geek Squad has fixed them all

I have used the Geeek Squad additional coverage a few times. It has been easy and if the item could not be repaired it was replaced. I have experienced no problems.

I was able to get my laptop replaced quickly prior to the corona virus situation got worse. I dropped my laptop less than a week after I purchased it and shattered it and I was covered immediately

Have been satisfied with the protection for many, many years. Most of the time i have things taken care of first call, I have had a couple of times over many years that it did not happen with first call but still love the program

I always buy the 3 year accidental damage warranty. I've been buying computers for 3 teenagers, and let me tell you, accidents happen.

Black Tie warranty is the best thing Best Buy ever did I just wanted to shout out a Thank You to Geek Squad because without them this would not be possible keep up the good work ladies a gentleman . Thank you for your protection and service