Customer Ratings & Reviews

The agents worked through, and explained the new, and improved high quality computer to me, and answered all my questions, so I could understand for future improvements, and work I will be using this computer for.

I purchased this protection and used it once already for a faulty locking mechanism on my laptop. It was probably covered under the normal warranty but this way there were no questions asked.

GOOD PROTECTION FOR 1 YEAR COVERING DAMAGES FOR THE LAPTOP. GOOD PRICE FOR THAT PERIOD OF TIME

Geek Squad crew is knowledgeable and reliable. I trust them with all of my electronics.

I suggest this for everyone . I’ve had a few time I’ve needed to save me with my electronics and they are great! Always fixed my issues and answered my questions. Thank you for great service!

The warranty covers almost everything. They thoroughly explained everything to me and answered all my questions.

Great customer care, quick and effecient! Will solve issue in a timely manner.

The geek squad have been just a moment away. If I had any issue they answered my question quickly and concisely.

This will always be worth your buck in any product you want to keep safe.

I bought this Geek squad service when I bought a laptop for my granddaughter. It was well worth it when I had to take it in. They fixed it with no charge. I would reccomend getting it.

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Definitely needed coverage for my Acer Nitro 5 Gaming Laptop. A little bit expensive, but you never know when you need coverage) insurance on an expensive product like I bought. Once again, it comes in handy when needed!

I guess it was ok I never had to used the service. But, it was there in case I needed it.

Haven't needed on this particular item, but we pretty much get it with all of our purchases. Always excellent service

The staff was very helpful in finding the product I need. My device is working very well. The agent was very professional. Wearing masking per CDC guidelines. Install my product and product is working well.

The staff was very helpful in finding the product I need. My device is working very well. The agent was very professional. Wearing masking per CDC guidelines. Install my product and product is working well.

Someone knocked into our laptop and it fell. We thought it was okay until we turned it off later and noticed a crack on the screen. Fortunately we have the warranty on it and took it back to Best Buy Geek Squad. The timeframe they gave to have it fixed was right on the money and we have not had an issue with the laptop since.

Always need to have extended support for your new technology purchases and this one is a good one to have.

Geek squad helped me with ALL my laptops or computers! Would always recommend using geek squad!

Wonderful service that Best Buy provides is the thorough service of geek squad