Customer Ratings & Reviews

gotta get this if you are spending big money on a laptop. will fix or replace if you break your laptop with a no questions asked policy

Anytime I buy anything from Best Buy I always get this protection you never know when you're going to have an accident and cracked the screen break it drop it and with this plan it's easy to get it replaced

Outstanding, highly recommend if you are getting any electronic product. these come in very handy and are always great to have if something happens to your device.

I bought an expensive laptop and it works good. I also bought the 2 year Geek Squad plan. Then I lost my charger. I was told by Best Buy that they would not replace it. It would've been nice if Best Buy would have replaced the charger. They should offer to replace the chargers at least once. The laptop cost $2,000 with the Geek Squad plan.

Never know when you need repairs, better safe than sorry.

Came in handy when the kids spilled pop all over my laptop

This service contract is worth the cost. I had a problem with another item purchase and it was handled without any problems. This is a great deal.

I purchased this protection plan based on the reviews I read on the laptop I recently purchased. I only gave 4 stars because I like the idea of what they’re selling & the protection but, I haven’t had to use it yet. If there’s ever an issue, I’ll be certain to share my experience.

I got protection for my most recent laptop. Hoping to never need to use it, but if I do Geek Squad is usually pretty solid. I would recommend getting at least the one year protection for anything over $250.

Need a zero star. So this protection will not cover issues related to inaccessible BIOS. I have a 3month old faulty ASUS laptop that would only display the logo on power up and this plan does not cover that. Geek squad claims its a software issue and requires $100 to diagnose the issue and potentially another $250 payment to fix whatever they find. Buy this plan at your own risk!

Great service. Very skilled people doing what they know best

The agents attached my TV to a brick wall with no problem and had it connected and ready quickly. The guys were very professional.

This is far the best computer I have purchased in a long time

Love that no matter what the issue i am protected. Good experience with geek squad when ever i need them

Great tool for my needs…. Z a z. Z z z z z z z z z z z z

So far Geek Squad has great service. I do prefer to go in the store to talk to a Geek Squad personal, not over the phone.

I haven’t had to use it yet but I appreciate the thoroughness of the sales associate in explaining each tier’s benefits to help us cater our purchase to our specific needs.

The computer has its one year warranty but we bought this extended one in case our grandson dropped it

I am very hapoy with this wareanty protection, I have only had the best experiences with Geek Squad and I know they stand behind their warranties.

Geek Squad is TOPS in securing peace of mind with professionslism expertise and reliability.