Customer Ratings & Reviews

I haven’t had to use it yet but the comfort I get from having it is worth every penny.

Great pertection and great service they will help and repair any problems or issues you have

I haven't had to use them yet, but its nice to know the service is available. On previous items purchased service was fast and professional.

We got this plan to protect our son’s Chromebook, but failed to read the T&C - this is not anything like AC+ or other ADH plans. If they replace your broken laptop, you no longer have coverage after that (you must buy yet another plan). In addition, they only have obligation to provide credit up to the original purchase price+tax of the device itself. In our case, the cost of the laptop he had went up, and wasn’t even in stock. We had to pay over $100 out of pocket for something comparable. Additionally, they could have done this whole process remotely, but instead, they force you to make Geek Squad appointments and go into the store, just to get a store credit? Not to mention it took two weeks for them to come back and say we were getting a credit rather than a laptop repair, because Lenovo. I’m glad we had it, but all things considered, we would have been MUCH better off going with a third party. So thats what I would recommend for anyone else. Don’t waste your money on something that’s NOT ACTUALLY 2-year coverage if you end up having to use it.

I brought in a 1-month old Surface Book to Best Buy to repair a hairline crack in the screen. I have no idea what caused the crack - I didn't drop it or abuse the computer in any way. I initially thought it was fortunate that I had paid the extra money for the protection plan. Before going to Best Buy with my computer, I chatted with an agent on the website so that I could know what to do/expect. I was told that the repair would be in the store and only take an hour. At the store, it was a much different story. I had to drop off the computer so that it could be sent out for repair, and they estimated it would take up to 2 weeks (!!!) to get fixed and sent back. This is a major inconvenience - the computer is for my daughter and she was about to leave for her freshman year of college, 4 hours away. It's been a little over 2 weeks now, and the computer is still waiting to be repaired. Apparently parts had to be ordered and they still haven't arrived to the repair center. I called to check in on how much longer it would take, and they cannot give me even a ballpark estimate. They will not offer a loaner for my daughter in the meantime, so she is out of luck and we are at their mercy. Do not spend the extra money to purchase the protection plan. And given the lousy customer service we've received so far (inaccurate info from the Chat agent, inaccurate info when dropping it off for repair, and no information today when I called), I can honestly say that I will never make another purchase from Best Buy after this. The crack in the screen was not ideal, but the computer still worked, and we are now fervently wishing that we never dropped it off to get it fixed. (Hindsight is always 20/20.)

Helpful and just right term for newly-purchased electronics. Highly recommend the one-year option.

Geek squad has always been helpful will all warranties I've had and stil have. Such great customer service.

Very useful as my daughter wound up with technical issues and this has always been useful to have

The Geek Squad has a great reputation. I trust them with my best technology. They are very knowledgeable.

Wonderful peace of mind knowing that any problems in the future will be resolved quickly and efficiently.

Geek squad protection Is always good to have for the just in case! I always get it with the product that recommend it

always good to have additional protection, used 2 times.

It's always good to have a warranty. You never know what could happen to your stuff.

The agent was very helpful and knowledgeable made my decision easy

The agents have great customer service, they exchanged my computer smooth for me.

It is no brainer to get Geeksquad protection plan. It gives you peace of mind and not have to repurchase a item

what a great deal great cost great service and great help love it love Best Buy and love the help we got

Used Greek squad in the past. It’s good to have this type of company along with the insurance for a piece of mine

I have purchased this with most of the products from Best Buy, and in one instance in particular it was very well worth it!!! I will always use it!

always helpful to have geek squad protection. hopefully we don't need them. if we do, hopefully we remember to use their service.