Customer Ratings & Reviews

Thankfully no accident. I took out 2 Years accidental Greek squad protection just in case

Normally expecting better than average quality from Asus, it seems laptops are the exception. As a previous owner of a fairly large computer company I sold many Asus products and they sold for a premium due to the quality in workmanship and manufacture consistency. This open box Asus Q524auk has been constant problems from the moment I took it out of the box. All ports on the left side never have worked- 2 USB, Card reader, audio. The so called USB type C is just a USB 3.0 in type C port shape. Also it is a poor design and absolutely will not hold a USB type-c connector. Of the 2 USB 3.0 ports on the Right side, only one maintans a sustaned connection and runs at full 3.0 speeds. The other 3.0 port power cycles every 3-6 min and rarely connects at 3.0 speeds. The backlit keyboard has gotten dimmer and dimmer to where 75% of the keys are hardly illuminated. The BIOS resets to factory default about every 4th time it gets restarted. On mine (open box) the bottom panel fell off right away and three ribbon cables and two pieces of broken cable connectors that had been soldered to the Motherboard fell out, as well.only one screw was holding the battery in place. I bought it in January 2018 and as of March, it had quit working completely.

The geek squad sets up all new computers and keeps all our family technology working efficiently.

I took it I heard it’s good and give you a brand new one

If ur buying anything from Best Buy pls get the geek squad coverage that’s ur best bet

Search for a review because I have not had to use my protection plan but hopefully when the time comes they will pull through for me

The Geek Squad has been very helpful when dealing with my disfunctional laptop. I really appreciated their prompt and friendly help.

Always a great service, excellent customer service

I like the upsell on the service and since I am always on the go, it's comforting to have protection.

Knowing that the greek squad will be able to answer my question and give me help if I need it

Definitely a must to protect your laptop and computer.

I never needed it, but it was very reassuring to know that I had it while I did.

When ever I had a problem with anything that I purchased, the Gerk Squad was able to rthe issue. issue.

Geek squad gives polite and friendly customer service. Happy with our purchase. Will buy it again

Alwsys good to cover your electronic purchases....

glad this came with the computer. I am not easy on computers with all the travel. this was an important add that came with the purchase

I like that Best Buy allows you to buy protection plans. They do a good job when something goes wrong.

purchased the protection plan, in case I need it for an unforeseen accident

I recommend to purchase geek squad warranty. Peace of mind for your new investment.

This is awesome and they keep their word. Had a problem took it in, they fixed it even sooner then expected.