Customer Ratings & Reviews

thankfully i was able to replace a damaged laptop with this protection without any hassle

Perfect for 18 year old going off to college - 1 yr geek squad service.

Came with the purchase. Great deal and it was something I wanted anyway

I love bestbuy Geek squad, never get a computer without the geek squad prodection

Good protection and support if anything ever happend to my device.

The warranty was as much as the computer. I did have to end up using the warranty though after the first year due to the computer completely breaking down with no fault done on my part. The computer was in perfect shape and handled extremely delicately and contained hardly any information on it except for the submission of my school assignments. After it cease to work within that year after purchase, I had to get the motherboard replaced and on the receipt it states that they replaced it with a generic piece. So, when you request a service on your warranty, explain to the service people that you would like your parts brand new and not discounted when replaced.

i have always purchased these i feel better knowing if something happens, it ia covered.

Haven’t had to use the services yet (which is good) but I’m glad I still got a protection plan.

The staff was very informative and had good customer service.

Always great to have quality service. They’ll take care of it.

I am NOT happy with Best Buy's protection service at this moment...granted, we have ANOTHER return to store appointment on Friday so I am sure everything is going to be corrected (eyeroll). I get that Covid is causing all sorts of issues...however EVERY...SINGLE...TIME...we go to Best Buy there are a ton of employees everywhere, they tell us it will take 1-3 months or more to get the computer returned to us. OK...sure. It took less than that, goodie. However, it DOESN'T WORK! Come on, Best Buy, You guys have always been great at fixing things or replacing them if it was cost-effective. Now we have to keep making more repairs, return appointments, wait on hold and they lose customers. As well as getting to listen to us complain...like they care, right?!?

I bought this protection plan for my grandson's new laptop. I'm a believer in protection plans.

The agents were great with knowing how to explain in easy terms how to handle the equipment

You just never know when you need it! Not Worth Not Purchasing!

i wouldn't recommend buying electronics anyway else. great service, easy to deal with.

Great when you have a kid with electronics. Anything happens to it and it's covered.

Had an accident with one of the laptops. Easily taken care of with the protection plan.

Good to know agents are available when needed. Good friendly quick service.

Always had good luck with the plans from best buy. Quick easy replacements

Really is a great service to have when you drop, abuse, or mess up your system.