Customer Ratings & Reviews

Purchased 3 years Hoping do not need but his last computer he spilled coffee on. Would have been great to have had. M

Had no issues at all with this computer. Have not had to contact Geek Squad at all.

This was the one for me. I am glad I asked the Sales Rep in the store for advice.

I just buy a protection plan but they let me know that they are here to help

I haven’t needed to use this but I have in the past and it is super easy to get help as needed

Dont know have not had to use it but I'm sure when the time comes it will be great

The best purchase that I’ve made. I’m so please with the service.

This is an excellent choice to protect your item I always use it

We have not had to use this product however there’s security in knowing that we have it.

Can't go wrong with good protection. Secure and reliable for everyday transportation.

I love the geek squad. They always help me with all my technology. Plus return it on time.

Smartest thing you can do to protect yourself from damage and avoid expensive repairs.

I'm expecting this to be a good investment on the computer we bought for our teenager!

…………………………:::::…………………………………………very good. Excellent

Best extended warranty price around and you should buy it for ASUS products

Computer would not power on, not even 1 month out of the box. Have the Extended Warranty, took it back to a "local" (not by my home) BB. They said they have to return it to ASUS, it should be 2-3 weeks. A MONTH later, get the computer back, no charger. Called ASUS. Literally told me, "someone will email you in 4 days". That is UNACCEPTABLE for a 3K laptop ALREADY in for warranty work. On the phone with BB, the FIRST rep tried to help, but she couldn't get the store on the line, AND they don't even sell a compatible charger. Transferred to 2nd rep, told me to do a 3 hour drive back to the store (me thinking: "Are you mad, lady"). Transferred to another rep, can't do anything to help. Transferred to a 4th rep, guy also can't compensate. I'll never buy another ASUS again, and to BB..., I was only buying from you for one and ONE reason alone (Reward Points), now that's not even worth it (after another SILLY issue with a Car Audio Install). You've lost a customer permanently. Just a bunch of BAD... All around..

I love the Geek Squad! They are always great to work with.

I think something stopped working with my product went right in a got a new one no hassles

bought for new computer just because accidents happen

They found the problem sent it out and the problem was resolved