Customer Ratings & Reviews

Purchased for my own peace of mind and am pleased with my decision

They always provide quality service. We love knowing our items have this protection.

You never know when you might need this . My son can use his laptop with ease .

Always a great choice to get service never know when you will have trouble.

What would I do without this fabulous service. Thanks

Wanted a little extra security while working at home.

Good service, have not needed to use it yet, but good to have just in case

I gave this as a gift. Great quality for a reasonable Price.

I gave this as a gift. Great quality for a reasonable Price.

Within weeks of getting my new ($1000 + $300 for GS coverage) laptop, it began to shut down by itself. The first time I took it in, it didn't do it for the Geek Squad agent and he suggested maybe could need a BIOS update (on a brand-new computer!) The second time, it did it to the agent within minutes of turning on. It also got hot. He took it to send back for repairs in August. In early Oct, the online status updated to say to call Geek Squad. I called and the agent couldn't figure out why they wanted me to call and said the part (couldn't tell me which part) was in and I should have it in a week or two. Haven't seen or heard of it since and no one at Geek Squad on additional calls could figure out what the issue is, why the status said to call, or when I am going to get a working computer back. He said the "go to the store you turned it in to" and ask them! With 5,000 new COVID cases a day here, I shouldn't have to go stand in line at the store to get an answer and a working computer back! I've now been on hold for 30 minutes and counting and have yet to talk to a live person at the store.

I bought the protection plan for my new net book. Nice coverage cheap.

Always find the best solution for you. Definitely recommended.

Love the extra protection, and ease of mind that comes with it

Definitely an added benefit to my purchase, no problems

Got this one to protect my laptop against any damage.

Very convenient and helpful for all your needs and resources and support

This is a great service and would recommend to anybody that is buying a new laptop. They are most helpful answering questions and helping with set up.

I have no complaints so far though haven't used it for this computer but was good for a previous one

Easy to contact for phone help. Friendly and patient for us newbies

They give me the run around and take so long or have to pay for certain things you though they we're covered