Customer Ratings & Reviews

Always handy and reassuring for someone like me who is prone to breaking things

dont realy know yet have not used it yet and hope i never have to but good to have just in case

Attentive, helpful and gave great explanation as to what my problem was with my laptop

Always there for you. I called numerous times about different issues and problems. Never once could they not help. One time they went over and beyond what they were required to do. When they install equipment, they leave the area better than they found it. Plus they were extremely careful and measured to make sure they didn't damage anything.

I never get anything pricey without adding a Geek Squad warranty. That way I always have peace of mind. Even though it seems expensive, I *have* bought a laptop (actually just before my current one) that literally just DIED only a year later, and they put the money I used on it in full towards my current laptop. Will never get a laptop without it.

Went middle of the road on this rating because I haven’t used geek squad and I’m sure by the time I have a problem my year will be up anyways.

I recently purchased a Lenovo Chromebook and the extended 3 year Geed Squad Protection. The Chromebook was for my wife, who is pretty trustworthy, but she also lets our Grandson use it who is NOT so trustworthy. So... I thought the extra protection would be a good idea, just in case. Best Buy usually stands by their Protection plans pretty well.

Great service and they had a great way to manage a way to help me or provide me with more than enough solutions to make me feel happy and relieved about my situation.

I bought Geek for my family. This has been a great investment considering we all have electronic devises at home. They help you and fix your computers, cellphone etc. it is easy to get support you have the choice to either go to the store or do it only or by telephone. I personally do it by appointment at the store. Recommend to buy.

We learned through the years that accidents happen and a spill can happen on our computer!! Also, we have had repairs needed for our previous HP. The screen became unplugged within the computer and Geek squad had to trouble shoot it.

I havent needed to use this service but I am so thankful for the opportunity to have it. It is comforting to know the Geek Squad is in my corner.

Manufactures usually only cover problems within the first year. In case anything goes wrong past that point, I always buy these for my high ticket electronics. Do yourself a favor and give yourself peace of mind for the future

They are always do helpful and quick to respond or assist.

Love this option. Very convenient and it's right inside the store i already shop at. Well worth it and not that expensive!! Totally recommend and they set up my laptop for me after purchase to get me going...

I always love to have protection on my devices and this is a good deal

Great value to have experts available to help should a problem arise!

I purchased all my computers, tablets, printers and supplies I need from Best Buy and have never had any trouble with them. The Geek Squad is the best. Have always helped me with my problems and have never had anyone of them give me trouble. Always explain everything for me to understand.

Haven’t had to use as yet, but glad to have this availability. Haven’t used very much as yet but, starting classes so expect to have questions & hopefully few, to no issues.

Never an issue, knowledgeable and friendly. Easy appointments and great service.

The Geek Squad service provides a level of protection that I cannot imagine being without. Life's unexpected disasters, whether large or small, can be disruptive. Having the peace of mind of the Geek Squad protection I am not worried about having to make a replacement purchase for the next couple of years.