Customer Ratings & Reviews

Within 30 days of purchase my college student spilled water in her backpack and fried the laptop. She took it to Best Buy and within one week Best Buy replaced the laptop with the identical product. A real lifesaver for my college freshman!

we love all Best Buy plans, they are effective and they always provide great service to us as customers

Had questions about my newly purchased laptop and didn’t know how to install software. Asked geek squad to help and they did it step by step.

I always make sure I'm covered by the squad protection plan. They have taken care of all my electronic issues. All are very knowledgeable in what they are dealing with. Great customer service!

Great to have professional computer geeks at the store to assist with purchase. They know all the bells and whistles to help you choose what is right for your needs!

The Geek Squad are my heroes! This was the best purchase I ever made. I know nothing about technology and they have come to my rescue more than once. I highly recommend their service!

I always purchase this protection especially with computers, TV or game consoles. The protection makes it so easy to replace your items when something goes wrong. In a household of 7 something is about to go wrong. It’s my lifesaver.

The geek squad protection and service is always a great investment. I have had no issues sending my equipment for repairs understanding that some repairs cannot be done on-site.

Haven't used the service yet but I feel much better knowing I'm protected in a bad situation.

Love the help that I get from the Geek Squad! They are always so helpful and friendly. They don't make you feel like you don't know anything, even when you don't!!

Great service. Very skilled people doing what they know best

I have used them before. For the most part they are pretty good, but some of the people they send out to the house are rude and unfriendly.

Haven’t had any issues as yet to use my protection plan.

Geeks squad have saved my life way to many times love them

I purchased the 1 year Accidental Geek Squad Protection for my son's HP Pavilion Laptop. I suggest always purchase a protection plan for all of your electronics.

So far I haven't had to use the protection plan. So that actually goes to show that the product purchase so far is holding up to quality standards. We will see if an update is needed in the future. But as of now so far so good.

The geek squad helped me fix my tablet after an accident. Very helpful!!

For now until forever I will purchase Best Buy’s replacement plan. I swear by it.

This is far the best computer I have purchased in a long time

Great insurance and give you peace of mind when you know any issues will be fixed