Customer Ratings & Reviews

Great product….easy to use…great quality….. FUNCTIONAL

Within weeks of getting my new ($1000 + $300 for GS coverage) laptop, it began to shut down by itself. The first time I took it in, it didn't do it for the Geek Squad agent and he suggested maybe could need a BIOS update (on a brand-new computer!) The second time, it did it to the agent within minutes of turning on. It also got hot. He took it to send back for repairs in August. In early Oct, the online status updated to say to call Geek Squad. I called and the agent couldn't figure out why they wanted me to call and said the part (couldn't tell me which part) was in and I should have it in a week or two. Haven't seen or heard of it since and no one at Geek Squad on additional calls could figure out what the issue is, why the status said to call, or when I am going to get a working computer back. He said the "go to the store you turned it in to" and ask them! With 5,000 new COVID cases a day here, I shouldn't have to go stand in line at the store to get an answer and a working computer back! I've now been on hold for 30 minutes and counting and have yet to talk to a live person at the store.

You can not ask for anything better in customer service. Excellent.

I always get protection when buying anything, And hassle free returns or exchanges

I always get protection when buying anything, And hassle free returns or exchanges

Love my new computer (laptop) it was a great investment and purchase.

The agents are always so nice and polite and you can tell they are well trained

I didn't use it but you will need it for kids.....

I only buy extended protection plans on items that I use heavily. Best Buy has never done me wrong.

Took the time to explain all coverages. Great protection! What I need for my laptop!!

Geek squad will come out and fix any problems you have. They are fast and great.

I'm happy to have my device ensured ^~^ especially through "Geek squad"

So i sign up for a 2 year service with geek squad. I think its worth the money knowing i am protected.

Their warranties are very good. I hope I never have to use it.

Their warranties are very good. I hope I never have to use it.

I always get the warranty for the best value. Love Best Buy

Best spent money ever! Very happy with the service offered!

My laptop still works great so I haven't used the Geek Squad yet.

I like the service plan Best Buy got.i will get it again.it is worth it.

We have to add geek squad for every product. Protects