Skip to contentGo to Product SearchGo to Footer
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11801 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 405 Showing 8,081-8,100 of 11,801 reviews
  • Rated 5 out of 5 stars

    would buy again

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works as expected, would purchase again, grate coverage for my device

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A little pricey

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a new laptop, a little pricey. HP offers protection at a lower cost...

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for connecting with us on this. If you've got any questions on the protection for your new laptop, we'd be happy to answer them for you. If you do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is the best I’ve been using them for years

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used geed squad for about two times in the last 5 years and they came out every time no uestions asked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Havent used

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent had to use my warranty thankfully but this was a smart affordable option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind knowing that problems will be much more easily resolved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happy with the purchase knowing that I can rely on the squad for any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection plan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome protection plan for my computer was great Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Geek squad protection and get it whenever I buy something

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great easy to use

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been easy to use and very handy to have. I wasn't sure if I would even use it but I am glad I got it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With children and the sudden work from home, it’s nice to have an extra warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great option

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had a chance to use this yet, but it’s always good to have coverage!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very slow, laptop never repaired

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my laptop after over 30 days of "repair". Called after over a month of wondering where my laptop was and was told it was repaired. Around a week later I received a text message( not an Email) saying my item needed to be replaced and to set up a consultation. Turns out my laptop was Never repaired and I was lied to. Day I submitted Laptop(HP ENVY X360) for replacement 9-3-2020. Day I finally received a replacement 10-23-2020. Warranty does not carryover to a new laptop. I paid a nice price for the 3 year warranty and to hear I needed to repurchase when my laptop was replaced was terrible. Do not purchase Geek quad warranty. Go to a local computer shop or reach out to your brand warranty instead.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for taking time out of your day to share your thoughts with us. I apologize for the disappointment as this is not the level of service we aim to provide our customers. We appreciate the feedback and will utilize it as best we can. If you have any further questions or concerns, please let us know.

  • Rated 5 out of 5 stars

    Great to have one contact for support

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had issues in the past and it would have been a nightmare without the support. I do wish the cost was less

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very quick

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to have , but a little pricey if you have to come out of pocket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess that this came with my Total Tech Support as I didn't know that I had it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IM HAPPY THAT I CAN GET HELP IF I NEED IT WITHOUT ANY PROBLEMS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always a great choice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my husband first laptop. Can't go wrong with Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stress free privildged and being looked after on priority.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope i never have to use this, but a great price for such a warranty.

    I would recommend this to a friend