Customer Ratings & Reviews

NEVER HESITATE WHEN BUYING EXTENDED WARRANTY ON ELECTRONICS. ESPECIALLY IF YOU HAVE KIDS!

Get it get it I always get geek squad and I save tons of money

Hopefully I don't have to use this plan but sure happy to have it.

we use this on something that broke and they replace it with not problems.

Always great service and we love having piece of mind that we are covered.

The Geek squad service has been a lifesaver for me, they have helped me on numerous occasions.

Glad I have the expertise and support of the Geek Squad.

Great value, good product, awesome quality, fast delivery.

Agents are always available when needed to service devices

They always honor their warranties without all the bs. Way to go best buys

Always great service. The geeks are the best at best buy.

thank you so much Geek Squad. thank you and thank you again

The keyboard on my son's laptop quit working. it was under a two-year service coverage. We took it in. They had to send it off. At first we were told it needed a new part and it was in stock. Then we were told they were waiting on a part and it would be a week. Then we were told if it was not repaired within 30 days of when it arrived we would get a replacement. Then I got a text message today saying we were approved for a replace and to schedule a consult with a link to the site. It was not clear where to go to schedule a consult, so I went to chat. Told the rep what I needed. We got disconnected. Tried again. The rep had my email address and asked for the repair order number. I could not believe that information would not show up on my account. Asked to have someone call. He gave me a number to call. I called. I was told that there was accidental damage to the laptop and it could not be repaired. He could not give me any additional information. I had to talk to the store. He gave me a number and when I called it, I ended back at the same place I had just talked to. This guy was actually trying to help me in my frustration. But the bottom line was, I had to go to the store and he would have to schedule a time. My son decided to go there after work since we live 30 mins away from the store and he works 5 minutes away. They could not tell him anything because their system was down. I sure hope that Geek Squad did not damage the laptop beyond repair while they were supposed to be repairing it.

Helps when you go to college and you drop it on accident

i always have to get this protection plan. they come in handy

It was a great recommendation but I wish you could renew this.

you got to have geek squad protection you never know love it

This agent are good great timing and quick in fixing product.

Never had to use the protection for the product though, but still advisable to have it

Staff was very helpful in explaining this to me. Great job everyone!