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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11809 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 481 Showing 9,601-9,620 of 11,809 reviews
  • Rated 4 out of 5 stars

    laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a good protection to have it provides answer with your laptop and reliable services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the unexpected and kids electronics!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent had a problem. But when i do. I would call them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    bien profesional y rápido love Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lo mejor, háganlo no se arrepentirán, uno nunca sabe

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Who Has 5-6 Months to Wait?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From day one this laptop has been giving me problems turning on. Only bought it because Best Buy guaranteed Dell would replace it if there was a problem within 30 days of the purchase (they didn't tell me that meant from the date Best Buy purchased it). My last purchase was also faulty. Best Buy wouldn't stand by the product even though it was purchased 15 days prior. Dell gave me the run around in a call center that took over the better part of my day, each person giving me a different story but in the end told me I could ne get a replacement. Even though I purchased a 1 year warranty with Best Buy they don't; have anyone who can fix it in less the 5-6 months, I made an appointment with Geek Squad and arrived early but after asking me what was wrong with it and asking if I had dropped it gave the computer back to me saying there was nothing they could do without ever having opened the box. I was patient for the first several days but AFTER LOSINF ALMOST $1000 poor products and service from Best Buy, and Dell I'm realizing that this is a problem for the State and the Better Business Bureau.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Geek Squad Protection is a Must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always buy the extended warranty for our electronics!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Accidents happen!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So protect yourself in case something happens to you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never go wrong with Best Buy Geek squad protection

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sounds correct

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think is pretty good they will insure everything Didn’t have to use yet but looks good to have it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3-Year Accidental Geek Squad Protection i loved it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, when I need something to fix I got it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it just in case I had an accident. No worries.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad answered all my questions very nice ppl

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i never know if i should get the insurance but at least these guys are local and knowledgeable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i never know if i should get the insurance but at least these guys are local and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best.. For electronics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents are great of use new windows 10.. An set up.. Best

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Simple fixes quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents always help in every way possible. Super supportive and quick services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth every penny.I would purchase it again for sure!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great idea!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use this service yet but I am so happy that it is available to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to contact

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whenever you need help geek squad is very easy to contact

    I would recommend this to a friend