Customer Ratings & Reviews

I have used Geek Squad service in the past. They fixed my issues in a timely matter

Very good for the price. I would recommend this to my friends and family members.

It’s always an ease When you have product protection

As advertised. No worries at all. Easy transaction.

Bought this in case my wife has any problems with it.

Bought a 3 year accidental protection plan with new computer in US when on a trip, computer broke 1 month after bought it. Try to get serviced - geek squad Canada refuses to take responsibility. Turns out the store supervisor in US gave me false info as to protection plan service applicability in Canada when prompted on that matter. Turns out its my fault for believing what I was told in stores. Leave a message to store manager = no call back. Ok so reach out Geek Squad US, they write to me to go to Geek Squad Canada, have it repaired pay out of pocket, send bill and I will get reimbursed by mail. Fine, not practical but ok. Leave my computer with GeekSquad Canada, pay a deposit 100$, they ship it out of province, they give me estimate, I send estimate to Geek Sqad US for a written OK as precaution . Well I get a new written response saying Geek Squad is sorry, they made a mistake and they will not cover the expenses and they refer me to this international division. Or I can take a trip back to the US and bring it in store. Turns out its my fault for executing what I was instructed to do by Geek Squad again in writing this time! Now, computer is broken for over 1 month. Seems I am paying for the computer+ the accidental warranty+ the deposit+ the repairs. Did about 15 calls of 1 hour with Canada and US. Was transferred about 5x on each of the 15 calls, got contradicting info every call, was hung up on and even though Geek Squad US ask for your number in case they disconnect - they dont call back. I now know that GeekSqad Canada and US are competitors and the customer is stuck in between this competition. I have no clue what to do or who to believe anymore its incredible.

it good to have item if you are buying it for a kid.

I think it is probably worth the money. I would buy it for certain items only.

would not have computers or tablets without this program, saves our lives alot.

Best way to protect your purchase for the usable lifetime of the laptop

If you are a Best Buy employee geek squad Protection is a must, it’s dirt cheap!

I will never buy anything but an HP - this computer is used daily , and I just love it.

keep me very up to date with all new installments to my chromebook

I always buy the Geek squad protection, just in case.

I get Best Buy a 10 being excellent on making sure what I purchased is protected

Very pleased with their help and customer service They also talk in my language.

We haven’t had to use this protection plan yet but feel better knowing we have it!

Haven’t used it yet, hope it was worth what pay for it

Very important to protect my computer I purchased for my Daughter’s Graduation

I hear they do great work.. Hopefully I don't need to use this, but I'm glad to have it.