Customer Ratings & Reviews

I know that Best Buy makes good on their protection plans

This insurance is a scam. They sell it by telling you that they can repair your computer in store if it gets broken and if not they will replace it. This is not what they do. My son is a college sophomore and recently cracked the screen on his computer making it inoperable. We made an appointment at a local Best Buy and he took it into the store, The staff was rude including the GM and my son was told that it was not bad enough to replace and that they couldn't fix it in the store. The solution they offered was to send it out to be fixed and he was told he could expect his computer to be gone 7 - 30 days!!! He asked if there was a way to borrow a computer while his device is being repaired and was told absolutely not. I purchased this insurance, against my better judgement, anticipating that something like this might happen and unfortunately my better judgement was correct. Calls to their offices were not productive as the robots that answer the phone there would only regurgitate corporate talking points to me.

The Geek Squad sent a how to email every time I purchased a product.

very helpful. experienced associates.best customer service

Very good protection product and would recommend to family and friends

Nothing detailed to say except that it is worth it if you need it.

I bought it because you just never know if you're going to need it.

Excellent service always help me with what I need.

This is great for when the product you buy they refubish your item and they do a rgeat job. thanks !

The agents are generally taking good care of the problems and are helpful!

Love this product. Easy set up and clear audio. Must buy!

If anything goes wrong I know I can just call geek squad

Not used it yet Hopefully using it soon in the near future

it’s a must have geek squad is there for you always willing to help

This was a smart item to purchase for my child's laptop. Glad I got it.

Great protection that I would highly recommend to others

Hope i don't have to use it. Otherwise, I'd say it's good.

You need the Geek Squad! They can fix anything. Excellent service.

Is worth the piece of mind! If the battery goes, it would cover it.

Those silly roustabouts realllllllly know how to save the day!