Customer Ratings & Reviews

Good thing to have for my computer. It's like an extra security blanket

This was the worst experience I’ve ever had in my entire life with any kind of customer service at all! Not only was I sold on this service and completely given 100% inaccurate information. I then proceeded to bring my computer in after only owning it for a few months because the microphone and speaker drivers are just automatically disabling themselves and there were problems with the screen settings. I was unfortunately told everything the previous salesman “sold” me on was 1000% inaccurate. I cried in the store because I wanted to take my work computer for two weeks to do troubleshooting... when I only have that 1 computer, I live alone and I work from home. I also spend most of my day on Teams and it was imperative that these features worked. It was a brand new computer and all they wanted me to do is send it back to the factory or have it looked at for two weeks but that was not an option for me and then I’d already been there for 2 1/2 hours after having multiple appointments... The employee at Best Buy is really to blame and as a matter fact you should probably look up my receipt and find out who it was and fire them because they are an absolute liar I almost found like a person in the store that day I was so upset and I wanted them to come talk to the manager and I want them to tell them to their face what he said to me so that they could then teach their employee that they don’t know what the heck they’re talking about because they obviously weren’t trained. I somehow got suckered again because I needed a TV and I can’t even start that whole issue but it was the last time I will deal with Best Buy. At least for major electronics. I cannot have that. I run a business.

Geek squad helped me fixed my speaker on my computer.

Love the Geek Squad Protection. Brings peace of mind to the product I bought.

hope i dont need it sny time soon to expensive for me

Havent really needed to use it. Not sure it's worth gett uh ng to be honest

I havent used it yet, but it looks like it would be a good deal. Should be able to go higher than 3 stars if it is good and i need to use it.

Technicians that come out are great and work is complete

Best Buy has the best protection program for laptops that I have seen so far.

I buy this only to be safe if my product fails to work.

I met the purpose. No much comments about it. Just good.

The reason I decided to get this is because in he past it has been very useful.

great service to have with no hassle. geek squad .

Extended warranty- it’s for protection in the future/ hopefully we don’t need it

I would not be able to say anything about it yet and I hope it stays that way!

What can I say, it's good to have if you ever need it.

Good service, but very slow. Usually under staffed.

terrible service getting the replacement from the warranty. Just received an email that die to the delay they will likely just cancel it which puts us out a computer even though we purchased the warranty

I got this on my laptop. Only after I had called about a question did I find out that this is not coverage for 2 years. Its only coverage for the amount that you paid. So if for example the battery dies and i asked them to fix it. Then something else were to happen after if it came to more than the amount it would not cover everything. When I bought it I was told it covered everything including accidents. I was never told there was a dollar amount attached to it.

Easy to install any one can do. So far so good no viruses... Knock on wood