Customer Ratings & Reviews

For those on the go. Break it, drown it, smash it... fixed, replaced

Good thing to have. Accidents happen... to me all the time.

I had a cracked screen and tool it to Bergen Town Center, well within my the duration of my insurance, they refused to fix it. First they said I needed to make an $80 deposit for it to be shipped out to the manufacturer and then I might have to pay extra depending on how much it costs to fix. After I reminded them I had an insurance, they switched up and said they could not find an insurance covering my device. I then pulled up a receipt and then they said it appears my insurance had been cancelled a few months ago. Avoid this service as much as you can. I learned my lesson the hard way. They cannot be trusted. Especially the ones from Bergen town Center

It's good to purchase insurance for my laptop for protection purposes

It helps to have a place to go to have your electric stuff fixed.

Geek squad sent out my device to Kentucky for repair. They received it on July 2 and it has not been repaired or assigned to an agent yet, even though the parts that need to be replaced are in stock. It has not moved since July 2. I called the geek squad number and they said that they would send me an email on the status. I have yet to receive it. Yesterday I went into the Walden Galleria store and spoke to the manager. He told me he did not know what the hold up is, even though the parts are in stock. He told me he would check on it and call me to let me know what was going on, but I have heard nothing yet. No phone call or email. Either fix the laptop or give me a new one! I had spent a lot of money for a warranty and this laptop, entrusting geek squad for quick repair. Not happy with this service right now! It is now July 21 and without a laptop.

Helps for college student on a budget of something happens can be fixed

Super plan that works super easy just go to the store and get ut fix

Utilized the support several times and each time the problem was solved

I haven't had to test this product yet, but idea of having it gives me some peace of mind.

I never got to use my one year protection and now I regret it

It a great product work well I would recommend Dell to friends

always good to have protection program especially if you have kids

It's a great chromebook for beginners or for a childs first

You really can’t buy a computer from Best Buy without this!!!!

Usually do not buy the warranty, but figured I should onbthis one as I bought a high end tv. Hopefully I will never need it, but good peace of mind. Pricey items should come with a longer manufacturer warranty.

I have not used this yet although I have heard it comes in handy

Haven't had to use but most times there aren't any hassles using it

Purchased this for the first laptop I purchased. It has been in repair for over 5 weeks. No updates, no calls. When I call them they act as if I am bothering them. No text updates, no nothing VERY BAD PRODUCT AND SERVICE.

Totally worth the price with how much I game. So I’m covered