Customer Ratings & Reviews

When I called about support just for the Sound not working they were not able to fix it. But when I brought it into the store they fixed very easily. The tech support over the phone it seems needs more training

Have not used protection but can be used when needed.

Don’t get me wrong, I always appreciate a warranty in case something happens. I have typically always purchased a Geek Squad warranty in the past & been happy. It’s just for some reason this time, I have had to return my laptop twice in a row after turning it in gor original repair in July 19, 2022. Both times it came back with a different issue that I didn’t have before and I have to send it back. It is now September. So frustrating!! Not happy!

Haven't used it yet. It's insurance, for what I consider a likely problem.

I dropped my laptop off at my local Best Buy location after I had dropped my device for a simple screen replacement. At the time, I was told that my device would be repaired and returned to me within 10 days. This was not the case however. One month after dropping off my laptop at Geek Squad repair services and many frustrating phone calls, I was told that my device was not able to be repaired. Best Buy provided me with a new laptop to replace my previous laptop but told me that my warranty was then voided and told me that if I wanted a new warranty, then I would have to purchase one at full price. Overall, this was a frustrating experience given that my device needed only a simple screen replacement. I would not recommend this service to others.

It is worth it to have just in case accident happen

Never had to use the service so not sure if it was worth the purchase.

Never had to use the service so not sure if it was worth the purchase.

Don’t use geek squad much but I hope they are dependable ! See them driving all the time

Definitely a must if you buying expensive tech and have children. Having to pay full price all over again because you didn't get a warranty isn't a lesson you want to learn the hard way.

I took in my Mac M1 to try and get some drivers for my printer that I had purchased for my wife and the members who helped me had no idea what do. I was very disappointed

I always get the protection, but rarely need it. it is always piece of mind knowing my device can/will be fixed if it is damaged in the final hour of a warranty.

I had a computer issue and the man that helped me seemed to be confused and had to ask questions from other employees, then I had to leave my computer with them and my box that I left with them with my computer in it was thrown away when I returned to pick it up, not to mention they had my computer for like over 2 months. I had to go into the store and ask about my computer as it had been so long and they checked in the back and my computer was ready, but no one had ever called me to tell me and I had to miss out on a school term since I had no computer.

I have not had to use the Geek Squad or the protection yet so I can't really speak on this. But I have not had an issue with my purchase so I guess that is a good thing.

They replaced a laptop that I had protection on, but they were unable to repair it.

Best Buy shipped this item in an oversized box with no packing material…

I bought this to support the HP laptop we just purchased. I normally don't buy extended warranties, but laptops are fragile creatures so I felt it was a good investment. I won't really be able to evaluate the purchase until/unless I make a claim.

Absolutely dissatisfied. Horrible service; I bought a $1200 laptop and when opened later found out it was dented. Contacted geeksquad to see if they can replace it or fix it for me and they said they couldn’t do anything for me.

Geek Squad coverage is completely worth it to protect your devices. On this purchase, however, I returned the device and can’t figure out how to get a refund on the protection.

Geek Squad always tries to help with any problems, but it is a little tuff communicating what is needed with this crazy “year of the virus”.