Customer Ratings & Reviews

I have only used geek squad once, but it was a bad experience. After having countless problems with my surface pro 7, I sent it in only to get it back 3 weeks later and be told there was nothing wrong. I am still having the same issues with it but I can not do anything about it. The laptop is useable but I would have liked if it were perfectly working and nothing was wrong with it.

Warranty fail... within 1st year. I bought additional coverage for 2 years. 2-4 weeks to repair for a computer I rely on for my living. This service is a rip-off! Never again Best Buy, never again.

Told me my lap top was junk and offered a refund. Have only had computer since Jan. No help! No communication! No computer! Why sell this if it’s garbage and your going to trash it! Screen turned black! No one told me anything! I had to drive to the actual store to find out they trashed my daughters computer! Garbage service!

I purchased a Laptop computer and extended Warranty, but Nothing is available in Print; not Warranty or operating instructions! Phone transfers and long password changes every time I call, so can't access online.

Ridiculous wait times and terrible service ended up canceling after 1 screen repair that took 1 month for them to complete

it's a great idea to buy this protection incase an accident does happen. however, i have not had to use it yet so i cant say it has come in handy yet. great idea though

wasn't worth the price, all that I was told would be included, was not and this warranty was worthless......STRONGLY ADVICE JUST NOT BOTHERING TO BUY IT

Peace of mind is so expensive! I hope to never have to use it. But if I ever do, I hope the experience is what I expect it to be.

The protection plans are a must on expensive products, but they’re definitely not what they used to be. Especially when they stopped offering the renewal option for protection plans.

Haven't had to use it so it was a waste of money for me. Will not be getting these plans anymore

I have to pay extra for my laptop to be repaied. Why spend the extra money when they have to send it off?

I bought this so the laptop I bought would be covered if something happened to it. Only after a year of having it the charging port went bad, and they told me it would take 1.5 weeks to fix it because they have to send it off. How can you be a computer repair company and not fix things on site?

Nice servicio They are good doing this Trust them

I purchased this plan "just in case" there were issues I would be covered. Since then I have had to purchase additional plans and other support help because I have had so many issues with the system we purchased. This plan was a waste of money since it does not seem to cover any of the issues we have had.

When I call to cancel the Geek Squad program because of a very bad service, thay told me $55 was the apportionment and then they sent $5. Incredible! Never will be a client for Best Buy

My computer was messed up and I had to get store credit and they did not refund me for the plan and I didn’t even have the computer for a whole year

They did not want to check my computer because according to them they could not do anything, I lost my warranty and my computer keeps crashing and is broken.

This is so not worth it. I had to take my computer in because I keep getting an error message. I was told that it was a software issue and my over priced geek squad protection does not cover software issues.

Stopped working right after the returnable period.

Worthless. Continual computer problems and miscommunication between employees. Wanted to charge to back up files before rebooting operating system, yet employee I talked to said that they would do it no problem. Trying to make money and do as little for the customer as possible.