Customer Ratings & Reviews

very disappointed. did not have camera so unable to use. kids not happy

Not too happy with this purchase, did not want to repair my HP laptop.

didn't want anything to do with me, it seemed like i was a inconvenience

Por customer service I will never buy anything from best buy

## Coverage Highlights This 4-year plan safeguards against drops, spills, power surges, and mechanical failures beyond the manufacturer’s warranty. It includes parts, labor, and shipping, so you’ll never face surprise repair bills. --- ## Enrollment & Management - Add the plan at purchase—online or in-store—and link it to your device immediately. - Track and manage your coverage via the Best Buy app or Geek Squad portal. - No monthly fees or renewals—one upfront payment locks in four years of protection. --- ## Claim Experience 1. File your claim online or by phone—available 24/7. 2. Ship your device with a prepaid label or bring it to any Best Buy store. 3. Receive repaired or replacement devices within 5–7 business days. Geek Squad agents keep you updated at every step, and turnaround is consistently fast. --- ## Pros and Cons | Pros | Cons | | ------------------------------------------------------------ | --------------------------------------- | | Covers nearly all accidental damage with no hidden fees | Upfront cost higher than monthly plans | | Nationwide in-store repairs and mail-in options | Deductible applies per incident | | Includes unlimited claims—perfect for busy users | Warranty void if serviced elsewhere | | One-time payment for four years of peace of mind | Non-transferable on most devices | --- ## Tips for Maximizing Value - Register your device ASAP and keep your receipt handy for smoother claims. - Pair with an adjustable laptop stand or surge protector to minimize risk. - Check Geek Squad’s “Same-Day In-Store Repair” option for urgent fixes. --- ## Verdict For students heading to grad school, remote professionals, or anyone with a high-end laptop, this 4-year Geek Squad plan is a smart investment. The upfront cost pays off when accidents happen—and with Geek Squad’s speedy service, you’ll stay productive through every project and deadline.

I feel like this was a waist since i never got to use it :(

I purchased 2 years not 1 year. Guess I’ll visit to get this taken care of.

worst service ever from geek squad i mean it not worth the the price

We haven't used this service yet and cannot give a proper review at this time.

Have not used warranty. It's suppose to cover any accidental damages. We will find out if something happens

In terms of accident their survive is good but yet they change you

What is this? I am about call because I am not even sure what it is

I can not rate this purchased item since it was returned.

I bought a 0220-064-1905 Every time I come to Geek Squad Service

I wouldn’t bother, they didn’t replace my computer.

Geek Squad Protection is definitely worth it for peace of mind. As a college student, it’s nice knowing that if something breaks or stops working, Best Buy makes the repair or replacement process easy. The staff is helpful and explains things clearly, which saves a lot of stress and time. If you rely on your tech for school, Geek Squad Protection is a solid backup to have.

I usually buy my laptops open box. I have only had problems with one of the three open box Lenovo Yogas that I bought. I took it to Best Buy and the Geek Squad had it back up and going in no time. 3 or 4 days. Good experience from drop off to pick up.

The 1-year Geek Squad Accidental Protection plan is a nice safety net for anyone worried about unexpected mishaps like drops, spills, or cracked screens. It covers many of the accidents that standard manufacturer warranties don’t, which can be a relief if you’ve invested in something expensive or fragile. The claim process is generally simple—you file online or in-store, and in many cases, they repair or replace the device pretty quickly. The staff are usually helpful and keep you updated, which makes the experience less stressful. That said, the plan isn’t cheap for just a year of coverage, so if you’re someone who’s careful with your electronics, you might feel like you’re paying for protection you’ll never use. Still, for the peace of mind it provides, many people find it worth the cost.

This protection plan provides great peace of mind. Accidental damage coverage makes it worth the cost, especially for expensive electronics. Geek Squad support is easy to access, responsive, and reliable. A smart investment to protect devices long-term and avoid unexpected repair expenses.

Great option for my brand new computer for my small business. Very affordable and worth it when I got my new Dell laptop as an "open box" item and saved so much!