Customer Ratings & Reviews

Great service!!!!!! They helped me out so much when I came by.

Note that I bought this when it was $400 off and I believe even still that price is way too much to ask for this laptop. Don't get me wrong it's a really good gaming laptop and can run almost anything but that's what I expect at the very least - but it's not extravagant. Sometimes (more often than I'd like) there are glitches in game. The laptop has render to catch up. I have purchased a $500 I buy power gaming computer in the past and it is exactly equivalent when playing games. Hogwarts Legacy cannot run completely smoothly on this laptop. If I would have paid the full price which is around $2,000 I would have been furious and probably would have tried to return this laptop. However I'm glad that I have it and it's the best PC I own but it's not worth $1,600. I could have gotten an off-brand that would blow this out of the water for $300 cheaper probably.

Make sure you save up to get this service I couldn’t be happier it is more than worth what I paid. Best Buy geek squad is extremely helpful, efficient and quick. A have not purchased this in the past and have dropped or broken items I purchased and basically threw my money down the drain. But with the coverage I have already saved more than what I paid.

Nothing happen but it always good to have a protection plan

Policy as described, didnt need it but it was good assurance

This laptop has great potential and it runs great with games. However there is a couple things that made me dock 2 stars. For starter the fans are extremely loud the minute you start up video games, and you might say well that’s what they do to keep the cpu and gpu down, which leads to my second reason for taking down a star the cpu and gpu get hotter then what’s normal for laptop heat. The cpu and gpu got up to 150f that is ricioulous especially for what you pay for this laptop. On top of that the laptop can get slow sometimes, which is a good reason to upgrade ram when you get it. Other then that it’s a decent laptop and the games run very smooth with great graphic speeds.

Excellent value! I was able to snag this laptop on sale for 1100. It plays all games including Jedi Survivor flawlessly. Nice build quality as well.

HP laptop works good got it in 2020 and still using it.

Reliable, consistent; the laptops I've gotten have had several failures but they made the experience pleasant and worthwhile

Computer works well. The power cord keeps disconnecting from the power pack.

It's All Good, Took My Laptop To The Repair. And Waited 2 Weeks, And They Did Perfect, Good Job Of Them!

dm bestbuy to choose a specific country or city via additional parameters in the username.

Got this laptop to replace a 12 year old Sony driving a dragonfly DAC for our audio. I plan to buy 2 more for streaming. Seems much better for the price than specialized devices. Lack of bloatware is a plus. I've been through this process twice.. It keeps wanting me to say something about Geek Squad which I've never used.

Sweet upgradeable machine! Its fast out of the box. It has an empty SODIMM expansion port to make it easy (and cheap) to go to 16 gigs. It can handle up to 2, 32gb SODIMMS. It also has a spare SATA 2.5" drive bay and connectors. For ~$100 I added a 1 terabyte SATA SSD drive.

My wife bought me this computer and I have to say... It is blazing fast. I absolutely love it.

Couldn't reach anyone from Geek Squad through the portal nor by phone. Had to come in to BestBuy, and they give you

Very helpful and friendly. Explained everything that was going on.

I am delighted with each interaction with the geek squad. I have been using this service for over seven years, and it is worth the money.

I believe i made the right decision in getting this laptop after reading a few reviews from several websites. Good laptop in terms of design, look, speed and interface. I was quite nervous when choosing between different brands, and the models. But I always trusted Dell and its gaming series laptops. Not accidental hangups

Very disappointed that best buy clearly shows an image of the laptop having a fingerprint reader but it clearly does not have one. This was a major reason for me buying this one over another one that I had looked at. Otherwise the laptop works fine. Trackpad is somewhat cheap feeling. Overall satisfied with the laptop less 1 star for the trackpad and another for the product being mis-represented by best buy. Product should be taken down from the site until the images provide an accurate representation of the product you are buying.