Customer Ratings & Reviews

Customer service is there man! Could go up to anyone with ease and always informative

I'm sure that you could mention some degree of user ignorance in this, but what the description of this item absolutely fails to mention is that this device is 100% useless without internet connection/connectivity. I made the purchase so I could have an inexpensive laptop for my presentations on board the ship I work on, but - oh boy - was I clueless about this laptop. I thought that, just like all other portable computers I've owned all my life, I wouldn't need the internet unless I needed to surf the web. However, unlike 100% of the portable laptops I've owned, I quickly found out that, unless this is connected to the web, you can't even sign into it, let alone open up PowerPoint slides, let alone everything else. What a joke.

I bought this gaming laptop for my son as he is getting into coding and gaming. It’s decent enough to run Destiny 2 at low to medium quality. But I highly recommend a 32GB RAM upgrade as well a 180W power supply, both which can be purchased at Best Buy.

A must for any laptop. Recently, my Razerblade gave up the ghost, but I feel I was treated fairly in the warranty process- given a loaner and eventually the money toward a new machine. I repurchased the warranty on my new HP Omen.

Nowadays you can't go without electronic device protection. Electronics are so very expensive and easily damaged.

Looks good to me. Will review again if i use the service.

Great service at the geek squad at my location in Houston. They were able to quickly resolve the issues with my laptop.

Got this computer for college and I LOVE it!! It’s such a sleek and fast-working computer. I definitely recommend!

Very fast, reliable, works great for my karaoke business and was a great price.

I like the fact it allows you to return things later than the date first given.

I love this laptop, and hate it. It arrived in a damp box, never a good sign. It also arrived late. I was cautious but happy when everything booted up. The sad part came when I noticed the network was extremely slow. Long story short, upon doing a fresh install the network disappeared. I don't know if the board got wet, seems odd since everything else is flawless. Not sure what the deal is with the network. I need this for writing, so rather than going through the pains of returning in the damp box in which it arrived I purchased a USB network adapter. It brought the cost of the laptop up from Good Deal to it's okay. I would recommend this if you can buy it in store, but do not order it delivered. Too many variable to blame Best Buy or ASUS, but one of them screwed up.

Great laptop , you do need to play with yhe settings to control the heat

most likely need this with the past problems I've had........

So sad that my laptop stopped working a week and a half after my 2 year Geek Squad protection plan expired. Geek Squad is currently working on my laptop, I hope it can be fixed.

Been having the laptop for years and its great. Only thing i would say is it definitely overheats but overall glad with the purchase

Geek Squad protection is a must. Super friendly and helpful staff.

I'll most likely need it..................................

Great laptop, works well. Just like more usb ports. Over all, love it

Always helpful, you always know you are in good hands with the Geek squad

Computer has worked well past its prime. Still continues to work effectively and thanks to the Geek Squad they have assisted with keeping it updated.