Customer Ratings & Reviews

The best they are able trusted guys i love to buy the stuff from best buy

I've had this laptop only a few days. This device is very slow, but I was attempting to deal with it in order to do my work. The first issue I noticed was after setup and downloading windows updates. Selecting "update and restart" and the device never restarts; it just stays off. Next it froze up on me and I had to do a hard reset to force shutdown and restart. Earlier today I had a hard time getting it to turn on from cold start. It was significantly delayed. I just ordered a device directly from one of the big names. I'm returning this device.

Laptop seems fast and capable, Shipped from BBY to my house, requiring a signature.... was left on my doorstep, indicating that I signed for it, I was at work, imagine the Horror seeing the tracking number and it showing Delivered and signed for..... Opening the Laptop everything seemed ok, Sound seemed off. Further inspection indicated the right speaker was dead. Preformed all the updates, Windows and from the manufacturer, issue persist. Bluetooth audio worked good, so did plugging in Headphones. Checked settings in Bios and Windows. It uses a non UEFI bios, which is a bit weird for a new laptop. Restored the system to factory Settings, but the issue remained I will have to return the defective Device Other than the speaker, the system is built well, packaged, securely and seems like a nice laptop. The fan is really loud under load, and the built in Control Software was annoying, but I didn't really customize it.

nice computer for school! Useing for gaming and learning

This is a great computer, I like the keyboard. The only bad thing is the battery is not very good.

Great service at best buy ive spent lots of money.

Wide-screen, IPS. Wide, okay for watching videos, I would have proffered something taller and less wide. Nice resolution, IPS. Only 4GB RAM, not able to extend to more. Not really usable for Windows 10, and barely usable for Linux. Otherwise decent hardware, Kingston SSD, Intel WiFi card. Works fine with Manjaro Linux. I would have liked to be able to use 8GB memory and a taller display.

it works perfectly and is exactly what I was looking for, for uni

The laptop was a great gift for my dad. He love using it

this computer is premium that's why I recommend it. five 5

Excellent laptop and affordable ! Easy set up very impressed

I always buy my electronics at best buy because of the geek squad protection!

I was on the phone trying to get a hold of customer service almost 4 hours. I was hung up on 3 times and got several different answers. I any of your agents put notes in the system when they speak to you. I want to know why they wanted me to pay $ 79.99 for shipping of my laptop for repairs to a company because they do not have any service available in store. I paid extra for the protection. When they Ctrl key off the laptop within the first 2 months of having it they shipped it right off and they replaced the entire keyboard.I finally got a hold or an online agent and he said that he would waive the normal shipping fee, I don't understand that price should be absorbed if you paid for the protection. What is the reason for having in store agents if just about everything has to be sent out. The 3rd agent that I had on the line told me that on top of the $79.99 i would have to pay for any replacement hardware. I asked WHY? Then she said let look at your plan. Then I was told you are covered up to $ 799.99 worth of repairs. You guys need to get it together. Now I have to wait 3-5 days for the box and then 2-3 weeks for repairs. Terrible

I should’ve gotten a longer warranty, it felt like I started to have issues right when it ended

This is the 2nd Samsung Book 4 Pro 360 I bought from Best Buy in 1 month. Both had problems with the camera, or rather no camera video. Since it was over 2 weeks old, it could not be returned at Best Buy. Geek Squad could not fix it either. I'm now dealing with Samsung who requires it to be sent to them for repair. 2 brand new Best Buy laptops, both with the same problem. Coincidence or an inferior product? How about Best Buy replacing the laptop again? I've paid someone to transfer my data twice, and soon to be a 3rd time. It's quite frustrating for a top of the line laptop.

I was very pleased with the service I received on my laptop.

Online says 14 inch. It seems a little small so I measured it. It measured 12 inches. Model number matches so something isn’t correct.

Geek squad protection plan is worth the money up front

I have been trying for hours to buy the GeeqSquad protection plan but no one wants to help me. Everyone is just passing me to a different person or number and I am going circles. If this is the same support I would get when there is an actual problem then I don't want it. Every single person I have been in contact with is from India and didn't have the slightest knowledge to help me in my simple case. Would not recommend

I will start with if there is a choice for no star at all i will do it ,Absolutely worst service! I purchased many times with this store only to find out it was the worst decision I made! When we first purchased the warranty we were told it was totally covered. When we asked for a pamphlet to see what was covered, they said "Don't even worry about it. Everything is covered." Mind you, we were told this by two different sales people. Now, that we need the service it is being denied. So we went back to ask ANOTHER sales person and he said "That's weird. It should be covered. That doesn't make sense." When we take it to the manager of Best Buy and a Geek Squad member we are being told we are supposed to know it wouldn't be covered before we even bought the product or warranty. How are we supposed to know about it?! We are not experts! So the only way we would know about it is when we get denied, and then they explain it to us. When I purchase a product and I'm promised a service, I expect that service to be provided. We are being promised a service at the time of sale and only finding out when it is denied that it isn't true. ABSOLUTE SCAM! My family, friends, and I will be taking our service elsewhere.