Customer Ratings & Reviews

The geek squad protection plan is a good purchase to cover and problem which could occur. Without it, the cost of repair or replacement could cost more than the protection plan.

I bought the Geek Squad protection to cover my new laptop after the manufacture warranty expires I normally pass on this option, but due to the cost of the laptop, I thought I would pay extra for the peace of mind. Is it really needed? I don't know, only time will tell.

Absolutely the best purchase I have ever made. It was so easy to use. The Geek Squad teem was amazing. I will always buy a warranty!

We'll I hope to never have to use their services, not only is the extended warranty well worth the price but the peace of mind and the good reputation of the geek squad make it a no brainer.

This plan protects everything in the box. Laptop and cord. They will help you with anything anytime, appointment or not. Very helpful service associates. Really worth it if you plan to use device for an extended period of time doing the same thing (college, job, business, etc)

Love the Geek Squad! Always knowledgeable and helpful. One of the best things about Best Buy is the Geek Squad

Visiting the Oxford location is alway great. Everyone is very kind an nice. The problem is alway solved when I leave.

Geek squad has always been an excellent help in the past. I haven't needed it on this purchase though.

Accidentally knocked the laptop off the desk. It suffered a minor dent in the corner but what was affected was the charging portal. Geek Squad tried to fix it but couldn't. They replaced the laptop for a new one. I'm so glad we purchased the Geek Squad protection.

I like to make sure I get protection on my expensive investments. The Geek Squad protection plans are BY FAR the best "extended warranty" service I have ever seen till this day. I've never had any issues with bringing something in that broke and them it covering what they promise. Can't say the same for other places....

I added the Geek Squad Protection when I bought a laptop for my 9 yr old son. The laptop only lasted 6 months because he didn't use it carefully. I was pleasantly surprised when Best Buy reimbursed the total amount of what I paid for it because they could not fix it. I recommend this product 100% when buying electronics for a child.

Bought a surface pro for son, 3yr plan he cracked the glass they replaced it with a new one. 2 and a half years in on plan cracked screen again they said the surface pro we had was not available anymore so the gave us full credit back from original price of purchase.

IT WORTH EVERY PENNEY! YOU SEE AND UNDERSTAND THE VALUE WHEN YOUR EQUIPMENT IS BROKEN

They are the best and when it was returned it was like new

I don’t know how I got along before purchasing the Total Tech Plan. There is no problem too big or too small for them. They have fixed a faulty computer, initiated a new computer, fuxed our at-home appliances, and given us great advice every time.

I have been very satisfied with Geek Squad Protection! It was the best protection imaginable when my daughter's expensive laptop turned out to be a lemon and they fully replaced it! Will always purchase it for technical items and appliances!

Geek Squad is a freaking JOKE! DO NOT spend the money for these *orons. They won't work on the laptop and don't offer any support. You will waste your money. I am now out $3,000 for the laptop that won't work and the support cost that they will not return. HORRIBLE service. Best Buy is HORRIBLE

These policies have stood me in good stead with other computers I've bought from Best Buy. I wouldn't leave the store without one.

Love having the geek squad! Everything I open from Best Buy, is covered by geek squad, they go above & beyond to help in any situation that may arise.

When I made an appointment at the Mesa store. The gentleman assisted me in transferring documents from my older Dell to the new Dell and worked smoothly.