Customer Ratings & Reviews

It was very easy to replace my sons monitor and I was updated every step of the way! Costumer service was above and beyond. I’m so happy I purchased this service.

Geek Squad service will always help you sleep better at night. Rest content knowing that the Geek Squad will be there if/when you need them. They are problem solvers, solution makers, and often saviors of a not-so-good going day. I would always recommend having this protection.

I really like this, the truth is it is very fast, you have too many options to choose from, it is incredible how geek never disappoints the best

I got geek squad accidental damage protection for a gaming PC. A water spill ruined the gpu. Liars at the store told me they didn’t have to fix it because I didn’t have a plus membership; I had to read back the ADP agreement to them. They took six weeks to replace the gpu with several inconsistent excuses as to why. One of these excuses was that they were waiting on a replacement gpu from the manufacturer (cyber power pc), which was a lie (it came back to me with a second-hand HP Omen gpu). The replacement gpu runs obscenely hot. Geek squad ADP used to be the best warranty in the business. They’re dead to me now.

Thank the Lord I had accidental geek squad protection. My computer was unable to be fixed but I did get my full payment back for the purchase subtracting the geek squad amount. This allowed me to replace my computer quickly and easily.

I purchased this plan for my laptop computer. So far I haven't had to use it for this item. I have had the plan before for a desktop computer and had to bring it in for service. They fixed my issue in a timely manner and were very good about explaining the details of the work they performed.

Good value, although I hope I never Need it. It gives me comfort knowing I don't have to worry about it.

I've bought a product with this twice, and both times I feel good knowing I have somewhere to go when I mess something up beyond my repair

Works great I’m glad that I got this for my pc it hasn’t broken yet but I’m glad I have 3 years of reassurance

I have used this service in the future because I’m having problems with my iPad laptop. Get back to me.

I bought an HP tower with an I3 CPU for $299, $100 off regular price of $399. I used my savings to buy Geek Squad Protection for 3 years. If the computer doesn't work, I take it to my local BestBuy store and they either fix it or give me an equal (or better) new one. No having to box up and send off! I really like the convenience!

I purchased Best Buy's 3-year GSP to protect my recently purchased HP Omen 30L (5700G/6700XT) desktop PC! As long as Best Buy offers their GSP, I will always purchase them for high ticket items and not their TotalTech membership!

Great peace of mind having this protection. A good way to protect your investment/purchase. My old computer just stopped working. I couldn't recover rare pictures. The geek squad did and transfered them over to my new computer. I will back them up now of course.

The Geek Squad guys are decent. It's just way less than I expected. Told my 60-day old HP would have to be sent for 4=6 weeks.

Haven’t had to use yet luckily but well worth the money for the peace of mind if the system decides to exit life early

Nice to have peace of mind for the next 2 years that Best Buy will take care of my computer if something happens to it. It is simply insurance for your computer at an affordable rate.

Recommend a protection for your computer regardless the additional cost

Haven’t used it yet but feel good we have a plan in case something happens.

I dropped my computer and the screen cracked and half of it went black luckily i had protection on it and they sent it to get fixed no problem

It’s an amazing thing to have because if something you’ve bought breaks you could fix it like it’s brand new