Customer Ratings & Reviews

The two guys came out at mounted my TV and hooked it up and turned it on which was a real good time saver

[Employee of bestbuy] Protection plan is worth it. Definitely a peace of mind having it.

This is a must for anyone who has any electronics at home. Peace of mind knowing if something goes wrong you always have the support and help of geek squad

They can help out at home or instore and its efficient and educational even

I didn't have a need for this service for years - I am so glad I have the protection now. Accidents do and will happen. Great to have support!

I got geek squad accidental damage protection for a gaming PC. A water spill ruined the gpu. Liars at the store told me they didn’t have to fix it because I didn’t have a plus membership; I had to read back the ADP agreement to them. They took six weeks to replace the gpu with several inconsistent excuses as to why. One of these excuses was that they were waiting on a replacement gpu from the manufacturer (cyber power pc), which was a lie (it came back to me with a second-hand HP Omen gpu). The replacement gpu runs obscenely hot. Geek squad ADP used to be the best warranty in the business. They’re dead to me now.

My mom uses it all the time so I have it for my new computer I bought through Best Buy.

Always better to have accidental protections and not need them. With the lifestyles today I always buy the warranties with all electronics.

The Geek Squad guys are decent. It's just way less than I expected. Told my 60-day old HP would have to be sent for 4=6 weeks.

recommend the protection plan to anyone that buys anything..............................................

Best value for the money. Dont normally buy warranties but with technology I feel safer having the protection. After all these are made by men at some point. Need I say more

I purchased an "Open Box" computer. When it was delivered, it hadn't been "programmed" for the next user. It still had the last owners information on it. I wasn't able to log in and register it for myself. When I called about it, I was told to bring it back to Best Buy. The process took them about 30+ minutes or more. When they were done, I was told, "Okay, we won't charge you".???? Why would I be charged for something that should've alread been done?

We always purchase the protection -- it will save you in the long run -- ALWAYS!

It was great to bundle with my product in case anything does happen to my product

They came by, setup the surround sound correctly for my TV without a hassle, really friendly

I am always relaxed when I have the Geek Squad. They have my back.

Very good and a good service and very understanding of customer

you will some type of warranty, whether it's 1,3.or 5 years. because you never know, machinery is machinery and it can be unpredictable. so please don't forget to purchase a warranty.

I never go without the Best Buy protection plans. They always take car of it if something goes wrong. The customer service is amazing.

If you need to buy anything from Best Buy you have to get the geek squad insurance.