Customer Ratings & Reviews

Replacement is good for only a one time use and not like a regular warranty. If the product goes bad again within the period of time you are oput of luck and no replacement.

This is the typical coverage plan they sell you for everything you buy. Please stop asking if I need this or don't. ITs kind of silly not to offer this for free. As it stands you need to buy the coverage, login, register your product. I couldn't register my product and now my coverage is pointless. Asking for a refund gets you put into an ever cyclical loop of 'sorry we can't refund you and even though you can't register your product we don't care' Sad and useless. Used to be worth it not anymore.

Product didn't last long for the price. Not a good deal

The keyboard and mouse were cheaply made and they did not last even 3 months

The connection is VERY weak. The mouse has never worked and I cannot find my receipt to return it. However I like the keyboard and how it types

Not sure how to review this service because they have been unable to help me with some of the issues I’ve had.

pointless. you have the protection plan and you still gotta pay out of pocket for things. the coverage is very limited and only in rare instances do the covered accidents happen.

Okay for quick and easy use! Has the right amount of click to it it’s quiet and durable.

Hard to type can't control the color board. There were no instructions in the box. Too wide of a key board. I tried it for a month. But then was told it was too late to return it. I want to return it. It is now sitting in a box and I have no key board. Uuuugggghhh!!!

It is just difficult to talk to them, I've spent hours trying for them to solve me a problem and sending me links that never helped me.

Be carful to read the details very carefully. Geek squad warranty will be considered fulfilled even if there are manufactured defects and you use manufacture warranty within 1st year of purchase date.

Wait time and charges were to big. I was quoted one price the day I left the product and then they changed it and charged me more money.

These headphones are pretty mediocre and tends to break after a few months

When purchasing the $99 Logitech MX Keys keyboard i decided to pay $15 of the 2 year plan. So with product in hand I stopped by the Geek Squad where a very nice new young employee attempted in vain to have his boss (standing next to him) answer a simple question about how the program works. The response from the boss wast RUDE CONDENSING and horrible treatment! This manager needs serious TRAINING in being CIVIL to customers!!

Zero stars for quality control! I literally just received this half hour ago. went through unboxing and setting it just to plug it in and.... nothing. No power. Tried different outlets and same result, the power light wont turn on nor is there any sound from the speakers. Pluged in the cheap ones that I have been using and have sound. These WILL be going back for a refund. I guess I will try Klipsch next.

Waited a long time didn’t receive the item and still currently waiting for my refund

PURCHASED GEEK SQUADS PROTECTION PLANS FOR THE WORSE LOGITECH KEYBOARD/MOUSE COMBO PRODUCT I PURCHASED ORIGINALLY 3/18/2022, WHICH LEAD TO RECEIVING (#3) WORSE USED REPLACEMENT ITEM'S ALL THE WAY UP TIL 4/1/2022; WHEN RETURNED AND CANCELLED ALL MY ORDERS CONCERNING THIS SPECIFIC ITEM! BEST BUY COULDN'T GUARANTEE ME A BRAND NEW UNUSED FRESH PRODUCT AT ALL!

PURCHASED GEEK SQUADS PROTECTION PLANS FOR THE WORSE LOGITECH KEYBOARD/MOUSE COMBO PRODUCT I PURCHASED ORIGINALLY 3/18/2022, WHICH LEAD TO RECEIVING (#3) WORSE USED REPLACEMENT ITEM'S ALL THE WAY UP TIL 4/1/2022; WHEN RETURNED AND CANCELLED ALL MY ORDERS CONCERNING THIS SPECIFIC ITEM! BEST BUY COULDN'T GUARANTEE ME A BRAND NEW UNUSED FRESH PRODUCT AT ALL!

Basically you get what you pay for. Gor general use and light gaming

I bought this on accident. It's very easy to overlook this add-on when checking out. Generally speaking, I do not purchase insurance on items that are easily and cheaply replaced.