Customer Ratings & Reviews

Gives you peace of mind from when the unexpected happens

It is so convenient to have the protection for my item

Shade, my Geek Squad Technician provided the easy install in my home. He showed me how easy to set up was and answered any and all questions I had. Excellent service and I would highly recommend this service to anyone. Replacement service is outstanding investment for all Best Buy products.

I recommend this to anyone. I have gotten my keyboard and mouse replaced before when I had water damage to them. We have had multiple consoles break from wear and tear and they have been replaced very quickly. This is worth every penny especially if the device it is covering is a bit pricey.

As far as an inexpensive keyboard and mouse go this set is great

[Employee of bestbuy] Awesome product… love it. It fits perfectly in my hand. Wow … what a mouse.

[Employee of bestbuy] So far since I bought it, about 2 months now. It has held up pretty well, it's seen it's fair share of cat and dog attacks. And it's still keeps on working.

Had to replace my son's keyboard with this one. My son says the keys are cool. Will buy again.

In this age of high tech purchases, it is absolutely necessary to get this so that if your product falls after the 30 days of use, you can get it replaced and not have to rebuy it. It is a shame that you have rebuy the geek squad protection but when you purchase a several thousand dollar TV and it stops working, what are you gonna do if you do not have the protection and do not have the money for a new TV?

Best buy's Geek squad replacement warranty is hands down the best there is. No hassles. No worries. The covered item is really replaced! Walk in the store with your broken item and leave with a replacement. It couldn't be easier.

I purchased the warranty on a set of computer speakers. I hope to never have to use it. For the price of both speakers and warranty, I would recommend Best Buy.

Nice service and fast shipping also the product was very nice quality

Havent had to use this yet, but they emailed me the terms, and assured me I will be able to redeem this even if I lose all paperwork. My mind is at ease.

I enjoy getting the geek squad protection. We have a large family so we need alot of security. The kids are sometimes not that careful and having protection makes me feel soo much better. Thanks for always offering this type of service to your customers. It really helps alot.

great service. always comes in handy and worth it.

Great keyboard! No issues. I would purchase again.

At my location they are super nice and try to find you a replacement even if it is not available in their store, and they honor their warranty with no headache or fuss.

Great Quality surround sound. Came in clutch when my headphones got broken.

[Employee of bestbuy] Protection on these items makes it super easy to just go into a Best Buy location and inquire about getting a replacement. It's quick and easy. The price is worth it.

Glad they offer this service because things break even the quality things