Customer Ratings & Reviews

The customer service was awesome. I got the protection plan for my headset and after almost two year, my headset broke and it was replaced for a new one. I totally recommend the plans offered with your purchase.

I haven’t had any issues with geek squad ever. They’re usually really helpful with what I need, and if the product isn’t repairable they’ll give you a gift card for the value of the item.

Replacement of gaming keyboard was a breeze once we survived the poorly designed navigation of the automated website and phone systems. The representatives were courteous, knowledgeable, patient, and helpful while we worked out what to do since the keyboard we wanted was no longer available.

I get this on every bestbuy purchase! A must have , saves you money

Always use protection I always get the protection plans and while I don’t always need them, any product that gets heavy use has a higher chance of breaking down due to wear and tear in the two years. Generally all it takes is 1 out of 20 products to go bad in two years and you essentially break even on the money you spend on multiple protection plans.

Added on the 2 year replacement when i purchased a WD external hard drive at best buy, and unfortunately had to use it just a few months before the 2 year period. It was very easy to use, best buy didn't give me any hassle, and was able to purchase a better drive that cost less than the original.

What's there not to like about geek squad service. I get geek squad almost on every single product I purchase. Actually I go to Best buy over Amazon just sometimes to take advantage of the geek squad. There's something very satisfying knowing that your products that are usually expensive electronics are covered under a warranty. Not just any warranty The geek squad warranty is one of the best out.

Always great to have extra warranty. Products will eventually wear down and you will need protection past the manufacturer warranty

Get the warranty because you never know. My keyboard just stopped working and I loved that keyboard but they did not have that same board so I purchased a cheaper on. I wasn't happy about it but lease I got a new replacement

Extremely happy that I purchased the replacement insurance on a backup storage device I purchased. I loaded thousands of pictures onto the device over a couple of weekends. When I went to view the pictures, it was not readable at all. I brought it back to Best Buy, they checked it out, and it was indeed corrupted. Since I had purchased the replacement insurance, they credited me with the full value of the item and I was able to purchase another storage unit of a different maker for a small additional fee.

Is. G. O. Od

Good for you and for me to use this in case of any faulty damages or unrelated things that can cause damage to your equipment for you to return and get your moneys worth.

Works great boo questions asked returns. Even without the box

I get the GS plans on everything i can, when i can becsuse i know ill be covered. If it cant be fixed, itll be replaced. Its such a nice feeling to know that youre protected no matter what!

Always very helpful to have the option for tech support. I usually purchase the 2-year replacement option in case any of my devices break after 1 year.

Geeksquad agents were always so friendly, I never had any problem with geeksquad service in any Best Buy store (I went to 4-5 different stores and had service). And because of how smoothly services are, I always recommend my friends to purchase electronic devices from Best Buy and then purchase geeksquad plan rather than anywhere else

My favorite keyboard, bar none. I bought this one as a spare they seems to attract Mt Dew. ;-)

This option is great, especially if you are prone to accidentally breaking things, like I am- It is a good coverage for relying on the unexpected that may occur- I would recommend this purchase for your keyboard/mouse product- Have worked with Geek Squad before, no complaints

I have geek squad on all my devices always comes in handy

I always get protection plans for my electronics because you never know when you might have something in need of repair. I've had to use a Geek Squad plan once, though not a replacement, and they were quick and very helpful at both diagnosing and helping to fix the problem!