Customer Ratings & Reviews

As of right now I have had a great experience with their protection plan. Only down fall sometimes is the wait in line but other than that it's great. Get it for every electronic I buy, the one time I didn't I broke my screen and no geek squad to help me so if you can afford it buy it. Don't be stingy. You never know.

Love the protection plan!! Enjoy it so much the price of mind protection !! Absolutely must have when purchasing!!

[Employee of bestbuy] This 2 year protection is great for gaming keyboards and mice, as it's normal to wear through non-mechanical devices within a year's time of heavy use.

My mouse died 7 months after purchase and I'd have had to deal with the manufacturer w/o the replacement warranty. I walked out with a new mouse. They didn't have the matching replacement so they gave me a full refund and I bought one on sale for less.

We're awesome and quick.on my products I really like their service

Staff really helpful in finding my product. Shout out to them!

Hopefully I don’t break anything to use them! I was able to get help quickly and out of the store in a timely manner.

Always very helpful. Anytime I have a problem it’s guaranteed I get great service !

Best service no questions asked just replaced and pay the fee and your good to go i love it

Great keyboard at a really great price. Recommend Best buy for any computer needs.

I haven't had to use it yet because product is brand new but I've used them in previous situations and they are quick to take care of the problem

Always helps to have a back up protection. Definitely gives you a peace of mind, for if your items has an issue. I think of all the things I should have gotten a warranty for, but didn’t wanna pay a few bucks more for. Then ended up having to get a new one and pay the full price again. Always get a protection plan.

Geek squad has always provided me the best service, I’m glad that their service exists.

Warranty’s are great to have, usually claims are very easy to make.

I never really had to use it but every time I go into Best Buy and speak with anyone in the geek squad always super friendly, super helpful very knowledgeable and great customer service

geek squad is always there to protect my investment

also its always smart to keep insurance because my keyboard has been through a lot and is still hanging on so I can get these books out to my readers. If I need to replace in the future will definitely rebuy the same model and if that's not in stock I will definitely buy the same brand.

Haven’t needed to use it yet for this headset. But in the past when purchasing a $200 headset this service has been a godsend, in replacing the headset with an exact one right off the shelf for no additional cost! So worth it!

Was told that I could snap my keyboard in half *on accident* and no questions asked have it replaced. Haven’t had any issues returning damaged products at all and always been taken care of.

I have felt very protected with this service! I had to take in my laptop a few times but felt like, because of their policy on device replacements, I didn't quite feel I got the service I needed until my third time. However, they always followed through on what they said they would do! So I am very happy with this protection.