Customer Ratings & Reviews

I had geek squad when I enrolled in my first cell phone plan, the custmer service still outstandingvway back then. My son surprised me and had a new stereo installed in my truck . All the products i have purchased I used GeekSqaud on every large ticket item. Fililing a claim is very easy and helpful customer care team.

i had a problem with my speaker and i had a warranty with it also which helped me so much that i got a new replacement, i was also given a option to pick any other speakers that were around the same price, i was offered a shipping to my house and i got my speakers in 2 days

Always and I mean Always purchase protection the Geek Squad Plans are a lifesaver they ensure that if your product goes bad you're not stuck without a replacement or repair option. Things fail, but you can replace.

Love the 2-Year Accidental Geek Squad Protection..

Had this for over a year and still has no issues what so ever . Everyone who comes over loves looking at all the light patterns and definitely has a nice feel to it while gaming 10/10

Truly worth the extra cost! I previously bought a Microsoft Mouse/Keyboard combo (Wireless Desktop 850), and didn't purchase this extra protection. Within 6 mos., the keyboard letters began wearing away and the mouse began to malfunction due to a bad USB receiver. Too late to return, so I was faced with purchasing new equipment. Had I bought this warranty, I would have simply brought it back to Best Buy and received a replacement. I'll never make this mistake again.

love it , it works great wouldn’t want any other mouse than this one

Loved having this to protect my products. Easy to use.

I have told this to everyone I get to know and will continue to, BESTBUY HAS THE BEST REPLACEMENT POLICY OUT THERE. FULL STOP. If you have ANYTHING you think you would want to get replaced in 2 years and it has problems, then you can just return it and get a new one! This plan can be very cheap and great for things like gaming console controllers, which I often find myself replacing every 6 month. I just take it in, get a new controller and then pay 1 quarter of the price of a new controller, and just get a new plan on top of that and repeat. Worth every penny!

Was basically told that this warranty. Wood cover pretty much anything that could possibly happen to the keyboard. Seems like a great value if that is true. Has yet to be utilized, however.

Very professional and knowledgeable! Would recommend for electronics!

They are always very helpful with repairs replacements and warranties

I love GSP. It can be annoying to come in but it really cuts the frustration in half trying to talk to the manufacturers.

Gives you peace of mind. I like being able to take directly to the store.

The 2-Year Accidental Geek Squad Replacement plan is a great option if you’re worried about accidental damage to your electronics. It covers things like drops, spills, and other mishaps, making it easy to get a replacement without much hassle. Many people find it worth the cost for the peace of mind it provides. However, some feel it’s a bit pricey, especially for cheaper items. Overall, it’s a solid choice if you want extra protection for your gadgets.

Love this service! I have used the replacement service on a few devices that I've purchased in the store and every time I've needed to use it the service has been nothing but phenomenal. They have your service record on file, help you find a replacement and get you all taken care of in the store without having to wait days or weeks for a replacement to be mailed to you. It's definitely worth the investment on certain products!

I’ve never really had to use them but one time and they have exceptional skills a good understanding over the phone of what you’re dealing with and how to fix it and a really good at it helping you resolve the issues

It is way better than my old keyboard. After having it for some time I like that the keys are open so stuff does not get stuck inside and it is easy to clean.

For an item like my son's iPad case and being taken to and from high school each day, this was one replacement plan I felt was worth the extra cost to ensure his case functions through his last year of high school and first year of college later this year. Felt it was reasonably price in comparison to other plans warranties and Geek Squad keeps things simple when you have issues versus playing phone tag with outsourced warranty companies.

They replaced my broken mouse right away no questions asked. The service was quick and useful.