Customer Ratings & Reviews

Capital Mall Geek Squad staff were courteous and helpful when my son's keyboard was exchanged. The 2nd salesman was super knowledgeable with choosing a replacement. Effortless exchange.

Reliable services as advertised, experts in problems and finding suitable solutions that keep the best interest for all to assure a functional device as advertised be repaired and or off all fails maybe replaced or receive a credit back if the rare occurrence that it may not be fixed to its stock condition/performance. Always recommend Geek Squad to all!

Geek squad insures your well taken care of with a product wether it’s to return or damaged they will always help you by any means necessary and will give you advice on your best options and that’s why I keep returning to this place for the outstanding service

I'm torn with the service, I'm sure the staff do great work and I'm actually friends or acquaintances of one of them and I know for a fact he's a straight shooter. My only issue, is I buy the service and nothing ever happens. If I don't buy the service, something generally happens.

I am a user of mechanical keyboards and this keyboard seems very good for those who need a good quality product without spending too much.

I love the Geek Squad! Almost every single electronic I bought at Best Buy have this warranty! Because they are the best and if they can’t fix it usually what ever you spent on that product you can use for store credit or they’ll just give you a new one! Save me sooo much money! Love them!

I work long hours and unfortunately have to type a lot. This keyboard helps me do it without my hands/wrists/joints hurting too much

Geek Squad service is a must if you get anything. The 2-year accidental service is necessary if you break your item on accident. The customer service as well is on point and very fast. I would recommend it and the price usually depends on the product, but it is usually worth it.

I used this when my Razer - Kraken Wired 7.1 Surround failed at 18 months, which I knew it would since it had the mute and volume control on the line, which is where every headset I've ever had that was setup this way failed. I took it back to the store and they gave me a store credit, no questions asked. Well worth the money for wired headsets since these will usually fail in under 2 years.

I have geek squad on all my devices always comes in handy

Don’t risk it. This has come very convenient. It has saved me some money

This has been worth the investment for my grandson.

Great peace of mind for any high value purchase. Super easy to use through the website or app.

I will never purchase any electronic or gaming accessory from best buy without including the accidental warranty coverage. It is always a no hassle return/exchange and has never once given me trouble. I live in a house with a very curious and ambitious cat who loves to chew cables, so this is a must for me.

Very easy to make claims on. I had a replacement plan. I just walked in and they exchanged it for same product on the spot hassle free. And i was able to repurchase a protection plan on the new item to keep it going. Which saved me well over 100 dollars. Which is why i strictly buy my electronics from this store.

Geek squad is always amazing. You could never go wrong and they are always super fair.

Nice easy and simple service, have used the warranty system for geek squad in the past and they have never rejected any item I’ve brought unlike other stores

Every time I have had to take my computer to Best Buy Geek Squad for an issue I was experiencing, the geek squad employees were friendly and knowledgeable about the issues I was having. Geek squad was able to fix the issue in the store.

I buy alot electronic devices cameras, gaming consoles computers and everytime i buy the warranty because i know some of the will eventually ware off so everytime i go to the store the process its really fast and effective so thats why i always buy with best buy and a warranty with geek squad

Extremely good keyboard. Keys are very smooth an works a lot better than my last keyboard.