Customer Ratings & Reviews

The replacement policy is top notch at Best buy and leaves me worry free for anything I cover with the policy. NEVER have I had issues with returning faulty electronics! Love Best Buy!

About this to go with my husband‘s headphones, pretty reasonable price for a warranty for two years

Keyboard super easy to set up!! The wireless makes it look more aesthetically appealing

Warranty is always nice to have. Especially on electronics.

Always easy to exchange broken mouse. .

Love the geek squad warranty. If you use a mouse or headset daily they wear out usually in less then 24 months. If you have kids using any of your gear they will often break it in under 24 months. Have had to warranty replace hardware multiple times Just get the warranty on the new set.

So helpful and so kind to offer this service to customers!

Little bit expensive but worth it for expensive tech item

The geek squad guarantee is very easy to use, as well as it helps a lot when you buy it for things of daily use, since being something you use regularly, they can break down and with this guarantee you have the same product insured for a smaller amount, which I think it's great because it's very easy to change it in the store.

Had them for about two years but mic started not working turn them and and fast they gave me redund the only thing that sucks i got them for 149 amd they gave me only 99 cuz thats how much they were worth when i returned them

Appreciate that I am able to add Geek Squad service onto my purchases for a modest price - more than worth it for the peace of mind it brings knowing I can get assistance with issues, repairs, or replacement if necessary.

Took my laptop in for a diagnostic check up and update that we were having trouble doing ourselves. Also the track pad and volume was acting funky. They fixed it in a day or so and haven’t had any problems with it since then! They were really friendly and made sure to explain what was the problem and the steps they took to solve it. I always get the plan for these reasons

I can't stress enough how amazing the warranty is. I've replaced many products using this service and will continue using it for as long as they offer it. Great for high use items!

I love my accidental geek squad replacement plan! Whenever I want a new headset, I just turn my old one in and pay the difference if needed. So amazing!

geek squad is always there to protect my investment

Geek Squad has always been a great service, and whenever I purchase Electronics, Geek Squad is a must!

They helped us replace the item in store. The associate was attentive

Geek Squad Protection is one of the best extended warranty plans you can get, and not just from Best Buy. You get support and repair/replacement guarantee!!!??!? Doesnt get any better than this.

I used this when my Razer - Kraken Wired 7.1 Surround failed at 18 months, which I knew it would since it had the mute and volume control on the line, which is where every headset I've ever had that was setup this way failed. I took it back to the store and they gave me a store credit, no questions asked. Well worth the money for wired headsets since these will usually fail in under 2 years.

I love it and it works perfectly as a replacement for the work keyboard that finally died. We went in and were told that Best Buy has an old tech buy buck policy so we plan to take advantage of that the next time its offered so we can upgrade the rest of our old computer equipment.