Customer Ratings & Reviews

The gentlemen that came out were awesome. Very polite and got the job we needed done quickly and efficiently

The geek squad service is one of a kind. I was having problem with my surface the geek squad helped me step by step to fix everything. I thought I lost all my files. To help me fix it and I'm forever grateful I'm so glad that I had this because it saved me a lot of money

Always replaces the item when it malfunctions! Staff is very friendly.

Replace broken mouse with no questions asked. Did a great job helping me find a replacement.

I've always appreciated the work by the squad. They've saved me a few hundred bucks for problems I couldn't figure out myself. They inspired me to learn more about computers. When I was little I wanted to work at best buy just to be in the geek squad lol

They don't mess around. You buy that 2 year protection plan, you bring it to the store and they instantly give you credit. AND you dont have to rebuy the plan, its still in effect. AND you can tie it to your phone number or an email and then you dont need a receipt. I do it on everything I buy there now. I also buy more there so I have a local store and dont have to deal with RMAs

Bought this to support my daughter heading off to college. Hadn't had to use it yet, but it's nice knowing if we do, you guys are there. Gives Dad a piece of mind.

I love the warranty for best buy cause you would get your money back even though the item is not the same price you will get it for the price you bought it, it is really great to have warranty and be fully covered in case anything goes wrong.

Geek Squad is worth the money and Best Buy delivers quality customer service!

Super useful benefit for shopping with Best Buy. Recommend on most items!

About this to go with my husband‘s headphones, pretty reasonable price for a warranty for two years

They helped pick out the best headphones I needed!

This has been a life saver. When my son broke his last head set. He had 2 months left on his warranty. The crew at Howard close to McCormick totally got me set up and we’re very professional.

This is great for if you believe you might need support from the Squad!

Great product, really easy connection and the ease of use it’s amazing.

Great product. Easy to clean and very reliable. Need to get another one for home use

The agents were quick to replace the faulty product and were eager/ happy to help!

Peace of mind just incase my device fails to have it replaced or repaired

When I got my monitor the never explained how the guaranteed worked so when I cracked my screen I thought I could get a replacement but when I went the said it didn’t cover cracked screens but they never told me that

Keyboard super easy to set up!! The wireless makes it look more aesthetically appealing