Customer Ratings & Reviews

Geek squad has always been helpful every time that I've needed them, so I continue to purchase these protection plans, hopefully I won't need it but if/ one I do, I will be grateful that I have

Great if you don't want to pay full price for replacement.

Small and compact. Nice lighting that stays on while in rest mode.

Haven't needed to use it yet but it covers a lot of stuff. Great choice to get.

[Employee of bestbuy] Got this for my Razer Orochi mouse just because I know a lot of gaming mice are prone to double clicking issues. This is just for reassurance in case that does happen to my gaming mouse, so I can just go and get it exchanged at a Best Buy store.

Never had any problems using this 2 year protection and returning the product

If you ever have that "I'm not 100% sure" feeling when buying a product, don't hesitate to front the extra few bucks to purchase the 2-year protection service. The service is phenomenal and has saved me in the past when certain electronics started malfunctioning after an extended period of time.

I love my accidental geek squad replacement plan! Whenever I want a new headset, I just turn my old one in and pay the difference if needed. So amazing!

Bought this to support my daughter heading off to college. Hadn't had to use it yet, but it's nice knowing if we do, you guys are there. Gives Dad a piece of mind.

They Provide the best service and always are helpful in problems relating to damaged products, repairs, and warranty issues. Not once have I had an issue where they couldn't come to a solution to my problems, Having Warranty with Geek Squad is A MUST.

I purchase this for all my items and Best Buy works with me anytime I have issues love it!

Good deal if you ask me since stuff can break randomly.

2-Year Accidental Geek Squad Replacement is amazing. I'm able to replace my electronic if damaged in 2 years. What more can I ask for?

Always very helpful and kind, knowledge and very quick to fix the issue.

good guys, helped me pick out a good headset, thanks!

[Employee of bestbuy] The ability to swap your item out for a new one if it stops working is just too good and I have yet to see a superior plan from another retailer.

I have purchased the geek squad warranty for other products . When I needed to use the warranty , was very satisfied . Product couldn’t be repaired, Best Buy replaced with similar item . I did have to pay price difference since not on sale . But much better than buying it again .

Honestly best buys fix or replace warranty is incredibly straightforward and honestly very good. I've had no issues with it yet and it's flexible while maintaining good service which is hard for a lot of warranties to do. The downside however, is if you start breaking your devices constantly it's gonna cost you a lot. But that's an issue that you have to fix yourself, not best buy. This warranty is specifically meant to outlast the manufacturer warranty and MAYBE, on rare cases of accidental damage or just straight up laziness, be easy to use to get an instant, no fuss replacement at your local best buy store.

Any issues I've ever had geek squad as been there with their great customer service and any questions they got got you

This expansion card has let me go from 5 games to over 20 and I still have some room. I’m very pleased. Must buy!