Customer Ratings & Reviews

I purchased the accidental Geek Squad Protection to protect my devices as if I were protecting my financial investments. The Geek Squad Protection plan implements guidelines that serve as all around security blanket for my purchases. The plan covers a reasonable number of causes and cases that would need to be serviced.

I would be fast to recommend this to anyone, especially when it’s for 2 years or more. Mainly for people doing a lot of moving or people prone to spilling things or people that have playful pets.

used the replacement plan in past and it was great

Love this replacement plan for monitors, headsets and keyboards, however, i bought it for all 5 computers that I purchased from Best Buy and when I had continuous problems with one of them , they made it impossible to exchange. Thanks god I had geek squad tech support because they worked in that computer multiple times w no extra charge . It seems that the replacement plan is just a waste of money on computers, so unfair because I spent a lot on the insurance and was unable to use it. Get geek squad tech support if possible, much better use of it.

any returns for damage/faults with products are always quick and easy, i always prefer buying tech from here so i can use this warranty

great service and replacing stuff is easy. always recommend getting geek squad protection

This is well worth the money. I've used it so many time not only for the computers but for kindles and portable DVD players. It saves you hundreds of dollars and Best Buy recommend that you bring your devices in annually even if there is nothing wrong with them to have them checked and cleaned up.

As of right now I have had a great experience with their protection plan. Only down fall sometimes is the wait in line but other than that it's great. Get it for every electronic I buy, the one time I didn't I broke my screen and no geek squad to help me so if you can afford it buy it. Don't be stingy. You never know.

I got this for my headset which I return every two years. Geek Squad however is hit or miss. I brought a laptop my and they told me they replaced the motherboard and the hard drive on it. The motherboard was changed but I don’t have a hard drive…….. I have an SSD.

Very much worth spending an extra few dollars to have a hassle free exchange if broken or defective

Who can go wrong with a little extra insurance on your newly purchased tech !

[Employee of bestbuy] Best keyboard ive felt ive used in a long tune. Small, slim design makes ut look nice wirh my pc setup and tbe flat keycaps makes typing feel much nicer.

They helped us replace the item in store. The associate was attentive

My mouse died 7 months after purchase and I'd have had to deal with the manufacturer w/o the replacement warranty. I walked out with a new mouse. They didn't have the matching replacement so they gave me a full refund and I bought one on sale for less.

Always helps to have a back up protection. Definitely gives you a peace of mind, for if your items has an issue. I think of all the things I should have gotten a warranty for, but didn’t wanna pay a few bucks more for. Then ended up having to get a new one and pay the full price again. Always get a protection plan.

they installed my stereo and never had one issue. everything was done the right way the first time and made sure that i was updated during the whole process of the installation.

I saved $80 thanks to geek squad and I don't have a lot of money left.

I love my Geek Squad Service they ask what's wrong I tell them, they replace it. done ;)

They helped pick out the best headphones I needed!

also its always smart to keep insurance because my keyboard has been through a lot and is still hanging on so I can get these books out to my readers. If I need to replace in the future will definitely rebuy the same model and if that's not in stock I will definitely buy the same brand.