Customer Ratings & Reviews

I haven't had to use it yet because product is brand new but I've used them in previous situations and they are quick to take care of the problem

great very helpful and fast! didnt wait in line too long and got my questions answered

Hopefully I don’t break anything to use them! I was able to get help quickly and out of the store in a timely manner.

Helped me out when I did not have an appointment. They did not have the same laptop that broke on me, but they replaced it with a better one and just paid the difference.

This was what my son requested as a gift for christmas. He loves it

I bought this for my western digital 1TB external drive. I don’t think anything would happen to it, but it’s nice to know I have the geek squad insurance, especially since it’s portable and something that will travel with me.

[Employee of bestbuy] The protection from geek squad is the best thing in the world. If it doesn't work anymore- you take it right in and boom, you get new- no questions asked.

Warranty are great, however Best Buy now does manufacturer warranty if still under that they use that first. Your looking at over two weeks or more before seeing your product again if even fully repaired.

Best service no questions asked just replaced and pay the fee and your good to go i love it

awesome!!!iopjjbopgrjobjgobjgohghkbgkhgkbgkbgkbgkb

[Employee of bestbuy] Geek Squad Protection is awesome, its a much better protection plan than most other companies offer. Only thing better is just havjng Totaltech and getting the protection on everything automatically!

Always very helpful. Anytime I have a problem it’s guaranteed I get great service !

Haven’t had to use my protection plan yet but I know from my past purchases it is definitely worth it, they (Best Buy) will fix/refund/exchange/ or just simply give you a brand new item of the same with no problem easy as could be!

[Employee of bestbuy] The price is really good and the product itself is just better if you’re doing any type of office work or work from school!!

Definitely worth the money. Don't cheat yourself, treat yourself. 2 year accidental warranty replacement is the ONLY way to go. Seriously. do your self a favor. Its only a small % of your original purchase to get a brand new replacement if anything goes wrong with your item. Its a no brainer.

Geek squad has always provided me the best service, I’m glad that their service exists.

Great keyboard at a really great price. Recommend Best buy for any computer needs.

If you ever have that "I'm not 100% sure" feeling when buying a product, don't hesitate to front the extra few bucks to purchase the 2-year protection service. The service is phenomenal and has saved me in the past when certain electronics started malfunctioning after an extended period of time.

As long as I'm buying anything of considerable value, I will always get the geek squad replacement plan. I don't care if it's an extra $300-$500. It's worth it to protect my investments. The associates at the geek squad are so nice and professional and it really is a good value for the money.

As long as I'm buying anything of considerable value, I will always get the geek squad replacement plan. I don't care if it's an extra $300-$500. It's worth it to protect my investments. The associates at the geek squad are so nice and professional and it really is a good value for the money.