Customer Ratings & Reviews

They were pretty helpful, and I didn’t have to wait much!

glad I had the squad at my back! Old trakball had lost parts when I moved, and they were exceptionally helpful to me. Th store I purchaced the trakball at did not have the one I was asking about, and they said I could get the other style,(just pay difference in cost) I did, and will keep my geek squad protection for as long as i can! it's worth every penny!

The geek squad is an exceptionally good value. I was impressed by the professionalism and quality of their work. I only use them to service my computers because they always do a better job than in-house personnel. I've had trouble loading software due to a glitch in the software itself.

My steelseries apex 7 tkl broke after a few months, and I had this warranty. After going to best buy, I was able to exchange my broken keyboard for another one. I highly recommend buying the warranty if you are not confident with the lifespan of your product and want some peace of mind.

WHEN MY XBIX CONTROLLER MESSED UP, I CONSIDERED BUYING A WHOLE NEW ONE, BUT WITH A WARRANTY CHECK, I FOUND OUT I HAD ONE WITH BEST BUY AND TOOK IT IN. THEY HELPED ME AND IM FOREVER GRATEFUL FOR THEM

Purchased this to protect headphones purchased as a gift.

I am glad I bought the replacement contract because the keyboard did not work right for the month I had it. Logitech support leaves much to be desired. Because of past experience with them, I bought the replacement contract and it was very easy to exchange the defective unit. Replacing anything with Logitech takes a long time and costs you to ship it so the replacement agreement is a good deal.

It’s a really good product to use and I recommend it!

The last time i had broken something i got a full replacement, on my Xbox elite 2 controller, and i got a brand new working controller. I'm happy with the warranty. Nothing more to it.

Haven't used the protection plan for the item purchased it with recently, BUT I have used the protection plan in the past for other items I had one with and it's a good option just to be on the safe side of things. Either you will get a repair or replacement and that will save you from having to buy a new item after using it for a period of time within the plan period of coverage.

Very useful mainly when you are clumsy with your electronics.

I was able to get a replacement with no issues and the staff were very friendly and fast in resolving this.

Came with the computer and nothing special (wireless) but they do work good. The function keys require that you hold down a fn key and the press the number key like for renaming a folder or file you have to hold down the fn key and at same time hit the #2 key. A little different but you can get use to it. Mouse is just a simple mouse nothing special but wireless and works.

Havent had a need for it recently but geek squad is always nice and able to give an assessment repair or replacement!

Great value, good quality, highly recommend!!! !!!

Got this for my Razer Orochi mouse just because I know a lot of gaming mice are prone to double clicking issues. This is just for reassurance in case that does happen to my gaming mouse, so I can just go and get it exchanged at a Best Buy store.

was a great set just didn't work for my PC i would recommend making sure your PC can meet the requirements

Always get the protection, itll save you money!!!!

Had to replace my son's keyboard with this one. My son says the keys are cool. Will buy again.

I drop this on anything over 100 bucks when it is offered. They replace or SWIFTLY repair your stuff. You have access to tracking and repair status through the whole process. They do not have people behind counters waiting to argue with you, they take care of you. If you are a senior or not tech savvy this is a MUST.