Customer Ratings & Reviews

Really comes in clutch when your at a LAN party and you accidently get a drink spilled at your set up. A must have for computer, consoles, and peripherals.

[Employee of bestbuy] The 2-Year Accidental Geek Squad Replacement Plan from Best Buy offers excellent protection for your electronics. It covers accidental damage like drops and spills, providing a straightforward replacement process without much hassle. Customers have found it to be a lifesaver, offering peace of mind knowing their devices are protected against unforeseen accidents. The plan is effective from the date of purchase and runs concurrently with the manufacturer's warranty. If you're looking to safeguard your tech investments, this plan is a solid choice.

I have used this service to remotely fix my computer three times this year. Once for viruses, once to remove trackers and once to fix a screen that inverted the image after a lightning strike. Every Geek Squad member I have encountered was more than pleasant and understanding and solved my issue expeditiously. It is well worth it.

[Employee of bestbuy] Why not get protection incase something happens. Better to have it and not need it than to need it and not have it ;)

I'm using this for my laptop because I don't like to use the flat buttons I like the high buttons so I also have a second laptop and bought another one just like it to use. These are perfect for anyone that feels the same as I do.

We always get extra protection on our products. Have had gaming headsets that had cord issues at some point. Took them back to Best Buy, no issue with exchanging them. Already got a new 2-year plan on the new product.

best controller for pc, has so many extra buttons and you cant set the side and front buttons to do anything

[Employee of bestbuy] the adh warranties always got my back whenever something happens to my peripherals. it's honestly the best warranty you can get on computer equipment

I'm very rough on my products. But with the accidental protection plan I don't have to worry about it. They're always so friendly when I come in and extremely understanding. They never make me feel ashamed or embarrassed of any incident that brings me in there! And for the price it is absolutely worth it! I love The geek squad!

Works great got it in 2 days no issues thanks a bunch so needed more storage

Holy mother of valuable benefits and full value returns THIS IS A W. I got this for a headset that was a couple hundred and they gave me the FULL VALUE BACK in best buy credit BECAUSE I HAD THIS PLAN. You want this plan. INCOMPREHENSIBLE W.

good protection, employee told me if my product stops working, they will try to fix it, or give me a brand new one.

I love the accidental warranty coverage it is the best

This warranty was a godsend! Most items have a 1-3 year manufacturer warranty which can be a headache to deal with. This 2 year warranty BestBuy offers allowed me to just switch it out for a new one. But the warranty is a one time use.

I’m glad I bought the protection. I bought the protection for headphones I got for my brother and he used them all day everyday. Needless to say they were beat up. I went to get a refund or another pair and geek squad was quick to help me.

I bought this keyboard to go with a laptop that I bought my husband for his business. He is a mechanic and needs to be able to look up parts and keep track of them. With him working with his hands every day, I wanted to keep the laptop itself as clean as possible and the best way to do that is to keep his hands off of the keyboard and touchpad. This keyboard works great for this purpose. It's easy to use and he doesn't have any issues with it. (I also bought a silicone cover for it for protection, so maybe it will prolong the life of the keyboard.)

I normally always buy this Geek Squad insurance every time I make a big purchase. I've had to use it multiple times over the years and it has always been very easy to use to get a return or replacement. I just go to the store and they see if added on my purchase, and after a few minutes I leave with a replacement or refund. I think its worth the price for the ease of mind, and its definitely saved me money in the long run when things break. I highly recommend it!

Always a good option for stop carring to much about the products you buy.

Geek Squad has been so helpful all around in my experience with Best Buy. I have inquired about and used services for many devices. Diagnostics, warranty and repair as well as their refurbished items all come back excellent.

protection plan has saved me many times from faulty or poor products