Customer Ratings & Reviews

Glad I bought this. Wasn't too sure if I had a faulty product but easily can replace it without worrying if Best Buy would accept the original product I bought. I feel more comfortable buying this than risking getting a product that could be user-blamed and not get a refund/exchange. I'm normally not the type that goes to costumer service so it eases my worry knowing I'm guaranteed to get an replacement!

[Employee of bestbuy] The replacement plan has come in handy more times than I want to admit! It is nice to have the piece of mind that my products are insured. My local best buy takes care of me!

Geek squad offers the best protection plan on products. It has never failed me in a time of need. Whenever an item broke or needed to be fixed they were quick to help, either replacing my product completely or repairing if possible. Depending on the type of plan and what it covered for your specific device. Geek squad protection plan is the exact reason I always purchase my tech through Best-Buy!

Had this for over a year and still has no issues what so ever . Everyone who comes over loves looking at all the light patterns and definitely has a nice feel to it while gaming 10/10

Always and I mean Always purchase protection the Geek Squad Plans are a lifesaver they ensure that if your product goes bad you're not stuck without a replacement or repair option. Things fail, but you can replace.

[Employee of bestbuy] super easy to replace my mouse through this & i've done it for a set of headphones previously as well.

It is way better than my old keyboard. After having it for some time I like that the keys are open so stuff does not get stuck inside and it is easy to clean.

Was basically told that this warranty. Wood cover pretty much anything that could possibly happen to the keyboard. Seems like a great value if that is true. Has yet to be utilized, however.

im gonna get a new one doo daa doo daa i gonna get another one for lüh price of one!!!

Geek squad service/warranty is amazing. For year I’ve always declined any type of warranty coverage but in the last two year I’ve started to buy it for any purchase that is eligible. Any issue I’ve ever had has been met with a replacement with no hassle whatsoever. I’ll always purchase they’re protections moving forward. Great job Best Buy!! Thanks.

i had a problem with my speaker and i had a warranty with it also which helped me so much that i got a new replacement, i was also given a option to pick any other speakers that were around the same price, i was offered a shipping to my house and i got my speakers in 2 days

[Employee of bestbuy] Trust me when I say I sling controllers and headsets around on a daily basis. You need this

After almost two years of use I was able to get a complete refund of my product

I had geek squad when I enrolled in my first cell phone plan, the custmer service still outstandingvway back then. My son surprised me and had a new stereo installed in my truck . All the products i have purchased I used GeekSqaud on every large ticket item. Fililing a claim is very easy and helpful customer care team.

I’ve never really had to use them but one time and they have exceptional skills a good understanding over the phone of what you’re dealing with and how to fix it and a really good at it helping you resolve the issues

I’ll be honest, I didn’t think I’d ever be a fan of protection plans, but as an employee of Geek Squad I see so many people come through every day and they save so much money just because they spent a little extra for the protection plan. Now I get protection plans on almost everything I buy and it has greatly increased the lifespan of my products, as well as saved me from a couple financial disasters.

Although it's usually the best advice to avoid product warranties, I've come to love Best Buy's Geek Squad service. I've easilly replaced several tech items that've malfunctioned soon after the manufacturers warranties have run out. Normally I'd be stuck with a broken and useless item, but instead I just walked into my local Best Buy, handed in the defective item and immediately received a brand new replacement. Quick and very easy.

I haven't had to use it but I'm glad I have it. Good value

The 2-Year Accidental Geek Squad Replacement plan is a great option if you’re worried about accidental damage to your electronics. It covers things like drops, spills, and other mishaps, making it easy to get a replacement without much hassle. Many people find it worth the cost for the peace of mind it provides. However, some feel it’s a bit pricey, especially for cheaper items. Overall, it’s a solid choice if you want extra protection for your gadgets.

Great gets the job done efficiently and never had issues great perk to have when your a gamer