Customer Ratings & Reviews

NOT SURE HOW YOU REVIEW THIS. HAHA. ITS NOT SOMETHING YOU PHYSICALLY USE LIKE A GAME OR TV ETC.

worst replacement plan ever, after a year my son went to replace the mouse cause it was not working and was not even accidental it was malfunction and the guy there said that this plan is not even with the store or the geek squad like it said on the description, it was with the company (razer) and they just give him a credit for less than half of the regular price of the mouse cause it was on sale and i have to put the difference for a new one, so basically i waist my money on that insurance it is highly recommended not to get any of this extended warranties for the geek squad cause is a waist of money...

Some time it work some time they dont give new one but for computer they are ok

I spent $256 for them to send me this. I’m not going to spend my money on Best Buy anymore.

Ehh kinda okay for gaming, did mess up after 1 year

This two year protection plan was purchased simply for my own peace on mind.

I really don't see the need to buy Geek Squad accidental replacement plan for every electronic you buy. That money adds up. I have electronics that went pass the plan without any issues so I don't really see the need to buy a plan for every electronic. Why not offer plans that will cover all of your customer's electronics.

Some Geek Squad personnel are very good in helping remotely; however, some are not helpful.

can't really say about the service yet but good to have extra protection just incase.

Flexibility on protecting your purchase gives additional security

U return something u lose ur money every if it one day over 15 days return period

Your return policy is ridiculous. Bought this for my son going away to college. It took a week to send it to him and another week for him to return it to me. And that’s that-15 day return policy? I have never heard of such a short time. Item was never opened and I bought the geek squad insurance. Big waste of $.

It must be in the fine print but they only honor this once. If your keyboard breaks again even if you purchased a 3 year extended plan it does not cover it.

Love to buy stuff at Best Buy also the warranty on stuff I buy

The warranties are just a good to have for the unexpected

Good mouse and key board. Still working. My son love it

havent had a need to use this yet so im not sure what it'll be like.

Protection plan was purchased and havent had to use it yet

Squad member looked at my portable hard drive said he saw no files on it, recommenced I send to Western Digital maybe they can save the files. NO use at all.

has been not logging on or wont work without restarting the computer