Customer Ratings & Reviews

Great pricing for replacement warranty. It’s a very affordable warranty to extend past the manufacturer warranty

When my corsair virtuoso XT broke I went in hoping to exchange in store but unfortunately it wasn’t in stock. I grabbed a different headset as a part of the exchange but it wasn’t up to my standards of use. When I went to return it the bestbuy store ended up charging me full pricing of my original headset as opposed to the sales price I had originally bought it for. I ended up losing so much money because bestbuy couldn’t honor their own system. Then when I realized bestbuy did not prioritize any customer satisfaction or service I was backed into a corner since all my money was tied up in these transactions. If I left with nothing I’m out of money. If I order it again I still lose money. Bestbuy was horrible in this entire transaction I had multiple employees “express” sympathy as it’s “corporate” for every scapegoat they needed. When I asked for additional support they advised me to seek out a corporate email on my own and write something. No complaint filing in store no reference to any higher management and no support. The service desk was uninterested, unsupportive, and all rotating staff to not be responsible for my transactions. Everyone acknowledged the receipt discrepancies but no one wanted to help or see if there’s anything to be done. Just “that’s the way it is” and passed off to the next in their chain of command unprompted. Horrible experience.

Having the 2-year accidental geek squad replacement is a true blessing. It has saved me a lot of money, especially this year. Highly recommend it.

Amazing keyboard with a strong magnetic arm rest. Super slick and satisfying design with tactile keys that make typing enjoyable.

I'm glad she got us through the past, almost 4 years, but sadly at almost the 4 year mark it needs replacing

The protection plan has never disappointed me when I needed it. If your item is eligible for it, get it. Replacing a pair of headphones was stress free and all my protection plan info. could be looked up without my receipt.

Great value for comprehensive protection for my mouse.

Good value and replacement options for my new equipment and the Geek team Amber was very helpful it’s my additional questions

Very good I like it because of the metal it has on the headset and the different things you can do with the sounds bass. You can do a lot with this headset to improve it.

For the most part, the keyboard is alright. It gets the job at the end of the day. There are are probably other products that prove to be better but for now, this one shall suffice.

Workers were there and wanted to help. Easy and transaction was smooth

Haven’t had use the warranty, but buying it was very easy, and I’m sure I’m in great hands

loved the protection plan and instant replacement for free when my headphones broke

I buy warranties on all my products that I buy from Best Buy especially the wireless keyboard since the lettering comes off the keys after 4 to 6 months. So when I have to replace it it doesn't cost me an arm and a leg like $70

10 out of 10 this keyboard is really very beautiful and very comfortable

I had a small issue with the purchase but they replaced the headset when I told them about it. Very respectful and hardworking people.

I you have a fragile, high value, item...Geek Squad 2-year protection is worth every penny!

Never had an issue that required their help but they were able to answer any questions I had

Again, I have NOT had to use the service as of yet, however; it is a comfort to know it's there should I need it.

The service was great and efficient! Definitely recommending this one.