Customer Ratings & Reviews

[Employee of bestbuy] I honestly think that the replacement warranties are the best at Best Buy, it really is what keeps me shopping here!

[Employee of bestbuy] Protection plans for anything are a need, especially with things that you most definitely can step on or break fairly easily.

I rarely buy any hardware without the service. If I have a laptop become a lap drop on the way to or from Court, if it flies off the top of my car, if it endures my sloppy coffee consumption over its keyboard . . . it's replaced automatically, my awkwardness notwithstanding. Good stuff. Ethically, I refrain from taking advantage but it's saved me a buncha cost at least half dozen times with laptops and other gear.

Always easy to exchange broken mouse. .

Appreciate that I am able to add Geek Squad service onto my purchases for a modest price - more than worth it for the peace of mind it brings knowing I can get assistance with issues, repairs, or replacement if necessary.

Highly recommend the warranty especially if you actively use the products every day. Gave me a sense of financially security knowing that if something goes wrong, that I can easily replace it and get another warranty without breaking the bank.

Great to have this incase you keyboard breaks down or malfunctions

Warranty is a great idea, thanks for a great experience as always

My son says this keyboard works well, and had a mechanical failure. Geek Squad 2 year accidental replacement (via Total Tech) was a godsend, and peace of mind (didn't have to spend another $200 for a replacement keyboard. Totally worth it :)

Excellent Service Guarantee - As a small business rely upon efficient and timely technical support and f/u. Best Buy Geek Squad 2 Year Replacement Plan deserves an A++++ because they contribute to our office efficiency with their professional f/u with time saving decision making for products purchased through them.

I've always appreciated the work by the squad. They've saved me a few hundred bucks for problems I couldn't figure out myself. They inspired me to learn more about computers. When I was little I wanted to work at best buy just to be in the geek squad lol

I use it for anything like hardware or software problems, the warranty is a pace of mind

So far so good. Have not used it yet just trying to learn everything i can

worth the 10$ if my mouse ever breaks i can return it for a new one.

My sister loved the keyboard so much and she’s happy with the lights

Excellent customer service, and quick responding to product issues.

[Employee of bestbuy] Perfect PERFECT PERFECT PERFECTION PERFECTION PERFECTION

Most of the time I don't purchase product replacement guarantees because a great quality product shouldn't need one. These product replacement guarantees are so low in price and offer so much in return that it seems almost silly not to spend the extra $5 or $10 on them. In the past, guarantees cost $20 or $30 dollars and that's way too much for a quality product. I'm a satisfied customer with this purchase.

While expensive, this gave me 20% off what Apple store would have charged for replacing broken screen. Because contract between Apple & Best Buy says customers can only check in an Apple repair with a Best Buy employee who is officially certified to REPAIR apple products, if that person isn’t working or in the store, customer is denied an appointment even to drop off the item for repair.

I've never had to use the Geek Squad repair services because Best Buy sells high quality items.