Customer Ratings & Reviews

I have never had to use this so i couldn't give you any info on the quality of service, but it's nice to have someone to complain to just in case.

This is great for my 13 year old. Kids break things and Best Buy replaces the item. So worth it when it comes to children.

This is by far my favorite keyboard i have ever had. The keys are at just the right height and they are extremely comfortable. I cannot complain.

Geek squad basically acts like insurance, if your product breaks they will replace it or give you store credit. I returned my mouse after a year of use because it had a small hole on the side, and they replaced it, no questions asked!

Geek Squad 2-year accidental replacement plan is awesome to have on any product! I always purchase it with anything I get from Best Buy, always has been a smooth & easy process getting replacements when needed.

I was able to treat these in and just pay another $10 so I could get new headphones. It was a good deal

Never had to use it but its nice insurance knowing that everything would be covered if anything went wrong

Good keyboard very light and fast keys on point good buy.

I always buy this warranty anytime I buy electronics. Have used it many times and never a problem. They make it very easy to replace item if you have this warranty. Definitely recommend getting it.

[Employee of bestbuy] I love the way the keyboard feels and sounds. The software is also amazing and the wireless dongle has no noticeable delay.

Shade, installed my new Dell Monitor very professionally and and showed me all the short cuts I am able to use. The system is great add on for my new Dell computer. I highly the Geek Squad service for any and all home installs.

Geek squad is always on top of it. Great service..

For headphones, it makes sense. I rarely buy the replacement insurance for anything else but it seems with these type of headphones, they are great but don't last. It paid off last time so we purchased the insurance on the new pair.

We were offered this 2-year warranty when I bought my son his new keyboard. The price was pretty good for $11 for 2 years. Haven't used it yet so we're hoping that Geek Squad and Best Buy does what it promises to do!

man this plan will save your butt for two years. after the manufacturer warranty ends, which is usually one year, this bad boy covers you for one more. AND you get the satisfaction of knowing your product is guaranteed to work

GEEK SQUAD ROCKS! EVERYONE THERE IS SO HELPFUL AND I HAVE USED THEM SEVERAL TIMES AND THEY ARE ALL VERY TRAINED ON WHAT THEY NEED TO DO. I WILL ALWAY BUY THIS REPLACEMENT. GREAT JOB TO THE GEEK SQUAD WORKERS!!!

The Geek Squad is a helpful part of Best Buy service. They are knowledgeable and friendly.

Wife got this for me for Christmas made my whole weekend i was able to complete my PC setup with this

Having the 2-year accidental geek squad replacement is a true blessing. It has saved me a lot of money, especially this year. Highly recommend it.

Excellent buy on insurance I recommend everyone that buys a device from Best Buy to get the geek squad care package for two years. You never know when you need it during that time.Always get insurance with the squad care.