Customer Ratings & Reviews

When my corsair virtuoso XT broke I went in hoping to exchange in store but unfortunately it wasn’t in stock. I grabbed a different headset as a part of the exchange but it wasn’t up to my standards of use. When I went to return it the bestbuy store ended up charging me full pricing of my original headset as opposed to the sales price I had originally bought it for. I ended up losing so much money because bestbuy couldn’t honor their own system. Then when I realized bestbuy did not prioritize any customer satisfaction or service I was backed into a corner since all my money was tied up in these transactions. If I left with nothing I’m out of money. If I order it again I still lose money. Bestbuy was horrible in this entire transaction I had multiple employees “express” sympathy as it’s “corporate” for every scapegoat they needed. When I asked for additional support they advised me to seek out a corporate email on my own and write something. No complaint filing in store no reference to any higher management and no support. The service desk was uninterested, unsupportive, and all rotating staff to not be responsible for my transactions. Everyone acknowledged the receipt discrepancies but no one wanted to help or see if there’s anything to be done. Just “that’s the way it is” and passed off to the next in their chain of command unprompted. Horrible experience.

Pretty good service! Not much to say other than pleased with my service!

Whenever I needed to use the Geek Squad for my covered repair it fairly painless and effecient.

The Geek Squad Replacement is great to have in case there is an accident with any of the products. That I of course I have insurance on and that is great and such a good feeling to have if there is an accident.

Best service to get they help you with all your tech needs.

I always get the geek squad protection. nothing like piece of mind

Great if I broke it, but I didnt have a chance to use it yet

Paying for the 2 year Geek Squad plan is is very good investment. The first set I bought- the mic stopped working and I was able to get a new set at no cost.

Geek Squad knows their stuff. They resolved my issue in a timely manner & with superior professionalism.

[Employee of bestbuy] GSP is worth every penny. It’s really come in clutch with my keyboards, mice, headphones and small home appliances.

Thiss keyboard is great. I definitely recommend it to anyone thats looking to buy for for their computer.

An insurance policy to protect your expensive electronics! Wise investment. If you get it and don't need it, ok. But, if you don't get it, and need it, you'll kick yourself for not spending the money!

Got a plan, I always get one. At least on items that break down a lot. They always pay for themselves

For keyboard and headsets that are used daily we taken advantage of the warranty. Simple to use just trade out the item and pay a few dollars to extend the warranty.

It's insurance, one of those things that is a total waste of money right up until it isn't. For a smaller product, I wouldn't bother. But for a high dollar and highly abused piece of tech (i.e., a Switch, portable console, nice headphones, etc) it can make your life a whole lot easier.

Have not had to use but love having the extra assurance since the gaming keyboard is expensive.

The best who doesn’t love a warranty, it’s a few year long and we all know technically now a days. Am I right!? Like cmon!

pretty good service helped me a lot with my product

I would always recommend getting protection coverage with each purchase. If anything happens you take back the item and get a replacement. They don't hassle you about how or why, they just take care of you.

I would always recommend getting protection coverage with each purchase. If anything happens you take back the item and get a replacement. They don't hassle you about how or why, they just take care of you.