Customer Ratings & Reviews

Very easy to make claims on. I had a replacement plan. I just walked in and they exchanged it for same product on the spot hassle free. And i was able to repurchase a protection plan on the new item to keep it going. Which saved me well over 100 dollars. Which is why i strictly buy my electronics from this store.

Great Value, I get geek squads replacement plans on many of my electronics.

Did their job. were nice and friendly, direct and too the point.

Took my laptop in for a diagnostic check up and update that we were having trouble doing ourselves. Also the track pad and volume was acting funky. They fixed it in a day or so and haven’t had any problems with it since then! They were really friendly and made sure to explain what was the problem and the steps they took to solve it. I always get the plan for these reasons

Love it..come in handed. We purchase another one if i have too

I am not a pc gamer, but the few games i have played on pc are enjoyed mich more witht his keyboard. I like the yexture alonh with the click of the keys. The one thing i am having an issue with is thr LEDs. They work perfectly fine, and all the options through thr downloaded program work well except for the screen mirroring mode. This could be an issue with the program or with my laptop specifically, but other than that this is an amazing product

Nice keyboard, good for the price, sounds nice and very customizable.

Peace of mind on your product being covered in case of an accident.

It’s a warranty that is a must. You may never need it but better to have in case you do.

Works as expected no issues using these, no issues connecting

I honestly think that the replacement warranties are the best at Best Buy, it really is what keeps me shopping here!

Got this for my G Pro Superlight & Superlight X. Worth it for the peace of mind on a premium mouse with a steep price tag. Used it twice because of scroll wheel malfunction and double clicking malfunction. Went in, got a brand new mouse no questions asked.

Service was excellent! I was looking for an IBM classic keyboard but I found this option instead and I am very satisfied!

The geek squad guarantee is very easy to use, as well as it helps a lot when you buy it for things of daily use, since being something you use regularly, they can break down and with this guarantee you have the same product insured for a smaller amount, which I think it's great because it's very easy to change it in the store.

I used this when my Razer - Kraken Wired 7.1 Surround failed at 18 months, which I knew it would since it had the mute and volume control on the line, which is where every headset I've ever had that was setup this way failed. I took it back to the store and they gave me a store credit, no questions asked. Well worth the money for wired headsets since these will usually fail in under 2 years.

Always worth it for those times you go OOPS, did that several times this year for the most part Best Buy and Geek Squad were helpful in a fast and effiecient manner. Only problem I had was when I crashed my drone and it took them two weeks to tell me they were just going to give me my money back, usually they do it there and then not sure what that was about but other than that yea I guess just dont forget to check in on status of items just to be safe so they dont lose you in the system

Reliable services as advertised, experts in problems and finding suitable solutions that keep the best interest for all to assure a functional device as advertised be repaired and or off all fails maybe replaced or receive a credit back if the rare occurrence that it may not be fixed to its stock condition/performance. Always recommend Geek Squad to all!

Always buy it when getting products at bestbuy. Never had a complaint, and always easy to take in and replace the product if something is wrong

Love the geek squad warranty. If you use a mouse or headset daily they wear out usually in less then 24 months. If you have kids using any of your gear they will often break it in under 24 months. Have had to warranty replace hardware multiple times Just get the warranty on the new set.

I made a return and brought the wrong usb dongle back to bestbuy so my mouse was left useless. Same day delivery saved my butt and my weekend lol.