Customer Ratings & Reviews

Replaced my broken headset in a timely manner. Offered credit towards another headset in value of what I paid for them. Definitely worth the purchase. Got geek squad on my new headset as well.

Bought this protection and I like to have his peace of mind

No issues returning defective units ever. I have returned things that usually fail within the 2 year window, so no complaints.

Best keyboard I’ve ever used I recommend getting another

Excellent product for a tablet or a desktop. This product is good for a phone also

I rarely buy any hardware without the service. If I have a laptop become a lap drop on the way to or from Court, if it flies off the top of my car, if it endures my sloppy coffee consumption over its keyboard . . . it's replaced automatically, my awkwardness notwithstanding. Good stuff. Ethically, I refrain from taking advantage but it's saved me a buncha cost at least half dozen times with laptops and other gear.

I purchased a two year protection policy because it’s the smart thing to do! Best Buy basically covers everything that would ever happen to the product and it was only a small percentage of what I was going to pay! Now I don’t have to worry if it breaks. Easy decision

Geek squad has always been helpful every time that I've needed them, so I continue to purchase these protection plans, hopefully I won't need it but if/ one I do, I will be grateful that I have

Wow this keyboard is great. Takes a little getting used to seeing as how I’ve always used a full sized keyboard. Key action is smooth and precise. Icue software is a bit wonky but what specialized software isn’t so I wont knock a star. Would buy again if I had to.

They usually know exactly what is required and execute. Can’t complain. Other than the warranty being so short lol!

Always worth the money to get the warranty! I’ve used the warranties more times than not. Never disappointed.

never had a issue but know if i did they take care of it

Very very good! I’ve had this one for a while and have had 0 issue so far. Great for price.

A great keyboard for starters (like me)! I’ve had it for almost 3 months now and it’s held up very well. The software it comes with for the RGB is pretty solid. If you’re looking for a good keyboard that isn’t overly priced, this will be a perfect one.

Excellent Service Guarantee - As a small business rely upon efficient and timely technical support and f/u. Best Buy Geek Squad 2 Year Replacement Plan deserves an A++++ because they contribute to our office efficiency with their professional f/u with time saving decision making for products purchased through them.

I was able to get a refund for my product with buying this at such a low price

While expensive, this gave me 20% off what Apple store would have charged for replacing broken screen. Because contract between Apple & Best Buy says customers can only check in an Apple repair with a Best Buy employee who is officially certified to REPAIR apple products, if that person isn’t working or in the store, customer is denied an appointment even to drop off the item for repair.

The gentlemen that came out were awesome. Very polite and got the job we needed done quickly and efficiently

Cant go wrong with a cheap outright replacement warranty, basically a return window extension

The service is great! No worries about future problems