Customer Ratings & Reviews

Love the replacement plan!!! Saved my behind so many times and it’s so easy to use! Just bring your items to a cashier, give them your number to look up the warranty and if they have the same item in stock u get a replacement on the spot no cost. The best part is you can purchase the plan again on the replacement item.

Has great customer service, kind, respectful, helpful, and knowledgeable in answering questions relating to any electronic questions. Geek squad knows what their doing and fixes problems in a timely manner! Highly recommended !!!!

Glad i got this protection plan, helped me when my headphones had problems or if they broke. I buy this on all of tech that i buy

Glad i got this protection plan, helped me when my headphones had problems or if they broke. I buy this on all of tech that i buy

Honestly best buys fix or replace warranty is incredibly straightforward and honestly very good. I've had no issues with it yet and it's flexible while maintaining good service which is hard for a lot of warranties to do. The downside however, is if you start breaking your devices constantly it's gonna cost you a lot. But that's an issue that you have to fix yourself, not best buy. This warranty is specifically meant to outlast the manufacturer warranty and MAYBE, on rare cases of accidental damage or just straight up laziness, be easy to use to get an instant, no fuss replacement at your local best buy store.

I bought this mouse in December of 2021, its been an amazing mouse don't get me wrong, fully customizable, RGB, does what i need it to do, however the middle mouse button clicks but it does not rotate screens 360 degrees while gaming. Beware that this is a common problem with these mice and make sure to get a warranty if you do buy this. Best buy wont replace this unless you take it into store.

The people in charge explained how the protection works and gave me a guide that highlighted the process to use the service. I'm confident but you can never be too careful with tech

Works amazing and doesn’t have to jump through hoops to set up the storage drive. Simple yes or no answers, and it was ready to add games onto the drive.

Perfect to travel with laptop. Works great and easy to pair.

This keyboard gives you the correct amount of clicks taps that we like to hear from the build your own keyboard but it’s pre made.

Live this service very knowledgeable staff excellent customer service. Very quick with this service. Definitely recommend for all purchases at Best Buy.

I haven't had to use it yet because product is brand new but I've used them in previous situations and they are quick to take care of the problem

Always love getting protection with the ease of just going to the store with any issues I may have

The girl that helped me with returning my sons headphones because they broke.. was so nice!! She made the transaction so smooth.

I don't foresee the probability of something to go wrong and needing the Geek Squad to work on this. I bought 2 - one for me and one for my daughter. With the 2 year warranty on both of them, and the Geek Squad's proximity, I think that it is well protected for any of those "Oh no, nothing can possibly happen ."... moments! There's no Murphy's Law worry....???

Great I can return my item if it’s damaged and it’s worth the money

Great I can return my item if it’s damaged and it’s worth the money

I Always get geek squads accidental insurance. It's good to haave if your clumsy like me. It's peace of mind to have geek squad insurance if anything happens even after the manufacturer insurance expires.

I've reviewed this twice already and I can't stress this enough... if you use the item constantly, you might want to have this as a safety net because things break and buying something twice sucks¯\_(ツ)_/¯

Recently bought. Great comfort very nice products.