Customer Ratings & Reviews

Warranty is a great idea, thanks for a great experience as always

Make sure to or for the extended warranty. Better to have it and not need it than need it and not have it!!!

Great product warranty for my headset got the 3 year warranty always get the warranty on electronics

I love the best buy warranty, gives me a piece of mind that for almost any reason my product stops working I have a solution.

By far the leading protection you can find for brick-and-mortar or online retailers alike. The best for your money and absolutely no hassle. I can’t say enough about it. Never make an electronics purchase without it.

I always get protection plans for my electronics because you never know when you might have something in need of repair. I've had to use a Geek Squad plan once, though not a replacement, and they were quick and very helpful at both diagnosing and helping to fix the problem!

Geeksquad agents were always so friendly, I never had any problem with geeksquad service in any Best Buy store (I went to 4-5 different stores and had service). And because of how smoothly services are, I always recommend my friends to purchase electronic devices from Best Buy and then purchase geeksquad plan rather than anywhere else

Nice easy and simple service, have used the warranty system for geek squad in the past and they have never rejected any item I’ve brought unlike other stores

GeekSquad is honestly the only reason why I make all of my purchases at best buy. Easy, Fast, and always on time. Never have trouble

worth the 10$ if my mouse ever breaks i can return it for a new one.

My sister loved the keyboard so much and she’s happy with the lights

Excellent customer service, and quick responding to product issues.

Extremely happy that I purchased the replacement insurance on a backup storage device I purchased. I loaded thousands of pictures onto the device over a couple of weekends. When I went to view the pictures, it was not readable at all. I brought it back to Best Buy, they checked it out, and it was indeed corrupted. Since I had purchased the replacement insurance, they credited me with the full value of the item and I was able to purchase another storage unit of a different maker for a small additional fee.

So far so good. Have not used it yet just trying to learn everything i can

Honestly they helped so much and they are so nice which made the encounter very good. Overall I got the issue that I had solved and felt good after the encounter. Also an additional note is that they didn’t make me feel like an idiot during my interaction.

Geek squad warranties are always great. Whenevee my stuff broke it got fixed/replaced with no issues.

I absolutely love my keyboard. It is so pretty and love the lights

Has always been a super reliable replacement policy

The agents were able to help me with my return, it was simple and easy. They did it quickly and they are super friendly!

Must have since products will go bad eventually. This will keep it covered past the manufacture warranty.